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Business Profile

Dentist

Dr. Dental of Danbury

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of 2022, I went to the office for a consultation. I was told that my treatment plan would cost $640 because I have good dental insurance. After the first visit I went back two more times for treatments, paid the $640 in cash on the second visit (three visits total). On the last visit I was told I was all set because Paulo worked out the insurance. Only to be put into collections months later for the amount of $1,400+.I looked back at my insurance claims and the treatment was denied for the amount of $1,330. But yet I am paying $2,000+ after what they put me in collections for plus the $640 I paid in cash on my second visit. The office is now closed, since I have been put in collections. I feel like my hands are tied and I am paying off the collections amount because it is impacting my credit. The collections company is *****, who basically told me I need proof of my $640 cash payment which I cannot obtain because the office is closed but it does show on the form they sent me that I did pay that balance. Nonetheless, they overcharged for what my insurance did not approve. Told me the incorrect amount prior to submitting the codes to insurance. Now I am paying more than the insurance denied.

Dr. Dental of Danbury is NOT a BBB Accredited Business.

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