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Business Profile

Home Improvement

KMG Home Improvement

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    All of these statements are untrue, and I will submit
    pictures to show his bad work, and I have a testimony from another contractor
    telling me the entire job is done incorrectly, starting with how he put cement
    board on top of the existing drywall. ****** shoddy work shows that he did not
    have the knowledge or experience installing tiles or remodeling a bathroom. I
    regret hiring him and have learned the hard way.
    Take note we were 6 weeks in of a bathroom remodel still with numerous things that needed attention (the valve that came defective took 3 days total for a replacement). At this point I am requesting a
    full refund with reimbursement of new material and the trash can along with the toilet seat cover he damaged with his tooIs have pictures of all of this too.  I have all cleared check showing amount isn’t
    accurate.

    1.Video of my bedroom wall (have to upload separately)

    2.the installation of Sheetrock was done poorly and left gap to the floor

    3.the wall where the mirror was placed electrical was not
    done correctly and supporting brackets
    had to be placed. (picture is new work)

    4.wall when uncovered where pipes where that is how
    blocking support was done with loose wood.


    5. Wall when uncovered was 1/2 sheet rock 1/2 cement
    board

    Business Response

    Date: 11/26/2024

    The work in the main bathroom was suppose to be done on Friday 11/22, on Thursday 11/21 **** **** called and said that she didn't want ****** to go back to her house and do any of the work that was left to be done. On Wednesday 12/20 **** **** sent ****** a video (available upon request)  of a few of the items that she wanted him to address and he was planning to do it the following day, On Thursday he arrived in the morning and he started to finish the work on the bathtub faucet handled. He had to leave to attend to another costumer and he was go to be back within 1 hour and half to finish the work but **** **** said not to come back

    In regards to the the handled the wall was actually open for over a week as the costumer ordered the item online and he came defective a few time so if they wanted the handled to be place higher they could have indicate it with plenty of time. We place the handle as the same high that the previous one was located and never mention that they wanted higher and we will certainly have place higher if it was requested. 

    The shower head was suppose to be install on Thursday but she didn't want ****** to go back to finish the work.

    No holes was done into the main bedroom, when the old cast iron bathtub was remove two nails head came out in the main bedroom wall but we were planning to fix that small damage. 

    All the wall in the bathroom were finish, except the in the closet the access to the bathtub plumbing that was already open in the past and needed have the sheetrock reattach with two screw as he was prior to starting the work. 

    No live wires was left, we installed the fan vent and the wire was secure in the electric  box with electric winged wire connectors and the fan and the led light was working correctly when we left.

    We received a $3350 payment as $1200 original deposit when sign contract, $1650.00 upon starting work and additional $500 payment, all materials was to be provided by costumer. 

    We actually have a balance due to us for all the work done as well some additional work was done as part of the project that also need to be billed

    I'm including some pictures of the original bathroom before the work started and final work and original contract. We have plenty more of picture of the work in progress if needed. Please let me know how to proceed .

    We had only about 6 hours of work left at the most, everything was pretty much done even the accessories was installed (which is the pretty the last thing that we do in the bathroom installation)  and she never said that it was an issue with the bathroom

     

    Business Response

    Date: 11/26/2024

    The work in the main bathroom was suppose to be done on Friday 11/22, on Thursday 11/21 **** **** called and said that she didn't want ****** to go back to her house and do any of the work that was left to be done. On Wednesday 12/20 **** **** sent ****** a video (available upon request)  of a few of the items that she wanted him to address and he was planning to do it the following day, On Thursday he arrived in the morning and he started to finish the work on the bathtub faucet handled. He had to leave to attend to another costumer and he was go to be back within 1 hour and half to finish the work but **** **** said not to come back
    In regards to the the handled the wall was actually open for over a week as the costumer ordered the item online and he came defective a few time so if they wanted the handled to be place higher they could have indicate it with plenty of time. We place the handle as the same high that the previous one was located and never mention that they wanted higher and we will certainly have place higher if it was requested. 


    The shower head was suppose to be install on Thursday but she didn't want ****** to go back to finish the work.


    No holes was done into the main bedroom, when the old cast iron bathtub was remove two nails head came out in the main bedroom wall but we were planning to fix that small damage. 


    All the wall in the bathroom were finish, except the in the closet the access to the bathtub plumbing that was already open in the past and needed have the sheetrock reattach with two screw as he was prior to starting the work. 


    No live wires was left, we installed the fan vent and the wire was secure in the electric  box with electric winged wire connectors and the fan and the led light was working correctly when we left.


    We received a $3350 payment as $1200 original deposit when sign contract, $1650.00 upon starting work and additional $500 payment, all materials was to be provided by costumer. 

    We had about 6 hours left of work at the most to finish the entire project, even the accessories were installed which is one of the last thing we do in a bathroom project.

    We are actually due a balance for all the work done from the original contract as well as additional work that was done in the process of the bathroom renovation


    I'm including some pictures of the work and original contract. We have plenty more pictures of the progress of the work if needed.  Please let me know how to proceed 


    Customer Answer

    Date: 11/27/2024

    This is the bedroom wall repair. 

    Customer Answer

    Date: 12/02/2024

    1.Took better picture of bedroom wall that supposedly ****** stated only had 2 nail holes. 

    2.pipes completely redone and position properly with supporting blocks.

    3. had to have support put in as ****** thinned out my ceiling to place fan in. Not safe.

     

  • Initial Complaint

    Date:06/07/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** **********, and nearly a year since KMG contracted to do this project. I am asking KMG a final time to either complete the project in a timely manner or return my deposit.

    Business Response

    Date: 06/11/2023

    Unfortunately we were not able to complete the removal of the gravel as the disposal for it was a lot more expensive than anticipated when the price was quoted. We were hoping to move and dispose of the gravel as suggested by The  costumer on the property but due to health issue couldn't do that either. I suffered from herniated disk and couldn't take the chance to hurt myself more. I'm hoping to be able to return the deposit in a couple of week due to financial hardship, I'm sorry about this and i will have love to resolve this situation sooner. Sincerely, Carlos T*****

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