Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle on 2/14/25. After that I kept getting phone calls and texts saying I needed to provide my ssn, this is info they had already.
  
  Had a hard inquiry on my credit report frin 2/28/25 for a vehicle i was not purchasing.

  

  Business Response

  Date: 03/24/2025

  Although *** ******** did not move forward with financing through the dealership, he submitted a credit application online which was processed in the usual manner resulting in the inquiry on his history.

  Customer Answer

  Date: 03/24/2025

  Never once would I of put in a claim for a jeep compass as it did not fit my needs.

  

  Business Response

  Date: 04/03/2025

  We apologize for the confusion. The wrong vehicle was attached to the initial credit inquiry.

  As the customer chose to purchase the vehicle another way, the application was not corrected or resubmitted.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2016 dodge ram. Was told I had a 6month bumper to bumper warranty. Within 3 months of having the vehicle the vehicle sustained a suspension issue making the vehicle not drivable. I called to get information on bringing the vehicle in under warranty. I was informed the vehicle is covered under the warranty for this suspension issue. Upon diagnosis I was told the vehicle would be $6,360 to fix and the warranty does not cover my vehicle suspension. I was informed I have a 24 month limited warranty not a 6 month bumper to bumper. I now have a vehicle that is not even 5 months into my purchase and I can not drive it or use it. I was provided a cheaper option of lifting the vehicles suspension so it is drivable which would cost me $3,600. Was sold a lemon. Left with a vehicle I can not use

  

  Business Response

  Date: 03/24/2025

  *** ******* purchased this vehicle in As Is condition.

  Although she did purchase an extended warranty, it did not include Bumper-to-Bumper coverage and the suspension included in the policy.

• Initial Complaint

  Date:08/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car on June 15th. The seller is responsible for the registration. My temporary plates ran out on July 15th. For 17 days I have tried to call to get Voice mail or on hold. My sales man Joe t**** has no idea we're my paperwork or plates are. I asked for another temporary plate just so I could take my car for a ride and no one will get back a hold of me. Please help. I have a $30,000 paper weight in my garage. Thank you for your time

  

  Business Response

  Date: 08/01/2024

  We work with a vendor for our-of-state registrations and have contacted them regarding the status of Mr. ******** plates.

  It appears they were sent to the wrong town and are in the process of being returned.

  Our DMV clerk will reach out to Mr. ****** with further information and options to update his temporary registration until the plates can be forwarded to him.

• Initial Complaint

  Date:02/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not trust their prices. Their business practice is extremely UNETHICAL. They advertised the price for a used *** **** at $15,899. With taxes would be around $16,500. Been talking to them for weeks and they agreed Out the door price (OTD) everything included at $17,300.
  
  We walked in and they immediately increased the price by another $1000 to $18,300! They claimed they repriced the vehicle in the last 24 hours. Truly unethical business practice here

  

  Business Response

  Date: 02/09/2024

  Our general manager will reach out to Mr. ***** to resolve this issue.

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this dealership on 12/29/23 to buy a car. This whole interaction lasted for 5 hours. I waited and looked at cars on my own as they were busy. When I received help I had narrowed down to the two cars I wanted I was eventually chose a 2024 ****** at 25,900. This was 1000 less than MSRP. We took the deal and waited to see sign documents. They took my down payment and had me wait like an hour. When we went inside we started to sign documents and the person Jeff left the loan agreement for last. On that agreement we were being charged about 5000 dollars in fees which included service agreements. I told the person I did not want to pay any service agreements. He got upset and told me he could not sell me the car without the agreements. He told me I was not a customer and that he gave me all the discounts possible. He went on his computer and lower the fees to around 4500. I told him I was a customer and that I had just bought a car the previous month at ******* ******* where the only fee I paid was a dealer fee of 700. He said that was impossible and he left the room. I wasted my time and was been forced to buy a service agreement on a new car, total care, anti theft equipment and pay a 1900 dealer fee that apparently is required. I was told I would be reimbursed my money but my credit card still has a balance. I wasted a whole day of work at this place. I got a call on my way home asking if I was coming to get the car after I had left and was told that the service agreement can be removed but the other fees would remain total care, anti theft, and dealer fee at 1900.

  

  Business Response

  Date: 01/02/2024

  We apologize for any miscommunication, but warranty products and insurance are always optional additions. While we do recommend them, there is no obligation to purchase.

  The credit was processed this morning and should be applied in the next 2-14 business days dependent on the bank's processes.

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finally after years of asking a problem was “fixed” with my car that required danbury Kia replacing my steering column. Previously they had my car a month without telling me or my husband that the part they required was on back order. While my husband and I were leaving the dealership, we noticed a starting issue and told the representative from the dealership. He said it was the battery but we had our concerns. The same problem continued to happen and now my car won’t start. The battery was replaced. I’ve had nonstop issues with the service department at Danbury Kia and problems with my vehicle are never fixed or “temporarily fixed”. I’ve asked to speak to Sal many times and have never spoken with him regarding the many many issues I’ve experienced. Now my vehicle is towed there and I have to wait for the service department to contact me AGAIN and wait for my car to be “fixed” AGAIN.

  

  Business Response

  Date: 12/28/2023

  The repairs to the vehicle are complete.

  Customer Answer

  Date: 12/28/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business did not agree to cover further issues nor has the business manager contacted me to address why these complaints were made.
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Dodge ******* 2020 and have contacted Dodge regarding the back up camera, which is inverted. I am told by Dodge headquarters this is not covered under my warranty, however I am told by my mechanic as well as another representative at Dodge that these cameras for my particular year and model are faulty/ being replaced regularly (200/week was the quote I believe). I feel Dodge should stand by it's products, and replace or repair the back up camera.

  

  Business Response

  Date: 11/02/2023

  As Ms. *********** and her technician feel this is a defect of manufacture, she would need to address this directly with ********** Dodge.

  ********** has sole discretion over warranty coverage or replacement of defective parts.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle and warranty.
  I have called them about the warranty to receive a refund. They have ignored my phone calls. I called 4 times and left a message.

  

  Business Response

  Date: 09/07/2023

  We have reached out to Mr. **** requested the information required and a written confirmation from him to complete this cancellation.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had nonstop issues getting in contact with this dealership. Their service department 2 out of 10 times answers the phone and those two times pushes the call off to an unknown voicemail. I had my ******* fully checked in April 2023. The mileage was 41 estimated. I was told my wheels were fine. I had previously taken my ******* about a windshield spray issue that still hasn’t been fixed, even though I was told it was, and I spoke to Kelvin about my steering wheel. Previously he said he would order the part. In April this year, I was told both things needed parts and they would be ordered, AGAIN. I stopped into the dealership in June to make sure they had the right number on file to contact me. I recently had to replace my tires due to erosion that should not have happened under 50k and it should have been seen at my April appointment. I’ve reached out to the dealership multiple times for resolution but nothing has been done. Since these issues are nonstop I do not trust the dealership to handle my vehicle for my own safety anymore.

  

  Business Response

  Date: 08/25/2023

  Our director of service has reached out to Ms. ***** to make arrangements for her to bring the vehicle in to be assessed.

  He is confirmed we will refund Ms. ***** for her last visit.

  Customer Answer

  Date: 08/28/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/15/23 we took our Jeep ******* in because it was not holding a charge after changing the battery. They said it was our alternator and we agreed to have it changed for $700. We went to pick up the vehicle on 3/17/23. Drove it home and it was dead the next day. We took it back to the dealership after the weekend on 3/20/23. They came back in a week saying it was a cluster in the instrument panel. This time it was going to cost $1450. They gave us a $150 discount, but still said the alternator was bad and needed to be replaced as well. We agreed to pay the $1300 because we needed the vehicle to hold a charge. 2 weeks pass by and we do not hear any type of communication. We call and they tell us that they will get an update and call us back. We give them another week and still no communication. They finally call us back on 4/17/23 saying it is ready. We go to the dealership to pick it up, pay, and then go to the car and it won’t even start. So we have paid $2000 for their assumptions at this point. We leave it there and they call us back saying that the radio is draining the battery and it would be another $400 to fix that. We declined that fox and had them unplug the radio so it would not draw from the battery. They call us back and say we can pick up the vehicle on 4/20/23. Before we left the service tech even said don’t let it sit for more than a day. He must have known the issue was not corrected. We drive it for 30 min to an hour and then park it at the house. The next morning the vehicle is dead again.4/21/23 we take it back. No communication for weeks even after multiple calls. Vehicle is ready on 5/5/23 and they state they did not do anything different and the cause was just the radio. Received my car back with panels in the back removed and not replaced. $2000 to unplug a radio.

  

  Business Response

  Date: 07/06/2023

  We are happy to offer Ms. ***** a $1000 refund on her previous repairs.

  Customer Answer

  Date: 07/09/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****