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Business Profile

Online Retailer

Guideposts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Guideposts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Guideposts has 2 locations, listed below.

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    • Guideposts

      100 Reserve Rd Ste E200 Danbury, CT 06810-5269

    • Guideposts

      39 Old Ridgebury Rd Ste 27 Danbury, CT 06810-5118

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an offer from this company free gifts with subscription. Including afghan/throw. I subscribed but no throw blanket. I called customer service toad to cancel because gifts not received. I would pay but I wanted the free gift so I subscribed.
      I have received three billing statements since ordering in December 2024.. No magazine or free gift.

      Business Response

      Date: 01/23/2025


      *** **** **********
      ********* *** ********
      ********* *** ********* 

      **** *****

      Thank you for contacting us. We have cancelled your Guideposts magazine
      order. You currently have a $0 balance.
      The Serenity Prayer Afghan is being offered as part of our Guideposts
      Magazine Afghan Giveaway. As a subscriber, you have the
      opportunity to be one of the 100 fortunate individuals selected to receive
      the Afghan. The promotion period was from December 4, 2024, to January 15, 2025.
      We are currently in the process of selecting the winners. The winner will
      be notified by mail, along with the Afghan itself.
      I have attached a copy of the offer and the official rules.

      Visit our website to see other offers: ****************

      Should
      you have any further questions or concerns, please do not hesitate to contact
      me directly at ************************ or call
      ###-###-####.

      Clara
      R******, Customer Service Manager
      Clara R******

    • Initial Complaint

      Date:12/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WE KEEP GETTING BOOKS WE DID NOT ORDER FROM GUIDEPOSTS. THE FIRST BOOK WE RETURNED AND WAS RECEIVED VIA **** ON 12/13/2024. TRACKING # THROUGH THE **** IS **** **** **** **** **** **

      WE RECEIVED YET ANOTHER BOOK AND ANOTHER BILL ON 12/20/2024. WE ARE NOTIFYING THE POSTAL SERVICE THAT THIS BOOK IS BEING REFUSED AND SENT BACK AGAIN.

      I WANT THE BOOKS AND STATEMENTS TO STOP. WE DIDNT' ORDER THESE. I WANT THESE PEOPLE TO LEAVE US ALONE

      Business Response

      Date: 01/07/2025

      ***** ******* ** ****

      ****** ******** ******* ****
      ** ****** ****
      ********* ** *****

      *** ********* *** ********
      ********* ********

      **** ******* **********

      Thank you for forwarding the complaint of **** *******. We appreciate you
      sending the information for review and for the opportunity to respond.

      Our records indicate that an
      order was placed for the Mysteries of Martha's Vineyard book series on
      October 31, 2024. As part of this subscription, a new book would be delivered
      every 4- 6 weeks. Please note that there is no
      obligation, and you may cancel your subscription at any time either online or
      by phone. Should you receive a book that does not meet your expectations, you
      are welcome to return it for a full refund of the purchase price, with no
      questions asked.
      We have received the two
      books you returned, * ***** ** *** ******** and **** * **** *** ** *****. Consequently, we have cancelled your enrollment in
      the series.
      Your current balance is
      $0.00.
      Please
      disregard any billing invoice you may receive, as there may be pre-prepared
      mail in transit to you.
      Should you have any further
      questions or concerns, please do not hesitate to contact me directly us at
      ************************.

      Clara
      R******, Customer Service Manager
      Group Account Services
      ###-###-####

    • Initial Complaint

      Date:02/27/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent 40 minutes on the phone to speak with Sue who did not resolve the issue.
      I asked to speak with a supervisor, and she would not provide the name of the person or approximate time of the call back.
      Request the January/February missing issue be sent to me or else a full refund of the subscription.

      Business Response

      Date: 02/27/2024

      ******* ******
      ** ********* **
      ******* ** *****

      *** ********* *** ********
      ********* ********* 

      **** ********

      Thank you for contacting us concerning your missing issue of *** ***** *********
      January/February 2024 magazine issue.

      We
      have placed a copy in the mail to you and have extended your subscription for 2
      additional issues due to this issue.  Your subscription expires July 1, 2025.
      We
      mail out the magazines in advance so you can receive them in a timely matter.
      We are not sure what occurred with your magazine.

      Thank
      you for your patience and we apologize for the inconvenience.  Should you have any further questions or
      concerns, please do not hesitate to contact us directly at ******************************, online chat via ******************************* or call ###-###-####.

      Clara
      R******, Customer Service Manager

      Clara R******

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #********** Jan 20, 2024 for $37.85 but charged me $40.73. I immediately contacted them as to why-they CLAIM ****** changed the amt (=not possible, ****** only posts amts submitted by seller).Then they said I needed to contact cr card co & ****** to fix. I responded via emailing to multiple email addresses & when no reply, tried calling & couldn't get thru (automated cycle & then it hung up, tried again=now said closed even before 5pm). Every time I stated to CANCEL order & REMOVE Pending charge of $40.73 as now I also researched and found all their HORRIBLE customer service ratings on ******************* ************ ***. After reading all their complaints about OVERcharging & wrongfully charging customers as well, and now after they caused the overcharge on my order, and instead of fixing it, they tell ME to deal with the issue thru ******/cr cd co. (which I can't even do because THEY initiated the $40.73 pending charge....I did NOT!)....so I REPEATEDLY (in approx. TEN EMAILS BACK to them), stated each time to now CANCEL THE ORDER and refund the $40.73 they posted to my ****** acct. only to get ZERO/NO REPLIES to my request to cancel....NONE AT ALL! This is the WORST 'Christian' organization I have ever experienced...WHO ARE THESE PEOPLE!? I will post Neg. comments on every single site i can locate, if my request to cancel isn't initiated (the order was NOT shipped yet when I first contacted them as well as when the day ended & it still showed not shipped/still pending.....so they had NO EXCUSE to not cancel other than they are IGNORING every communication request from me now!) I want this CANCELLED, I want this MISCHARGE of $40.73 Pending charge refunded/removed off my ****** and cr. card IMMEDIATELY...and I want nothing more to do with this CROOKED co. who hides behind Christian values, while ripping people off and IGNORING all communication!

      Business Response

      Date: 01/26/2024

      ******* *** ****

      *** ********* *** ********
      ********* ******** 

      **** ***** *********

      Thank you for contacting us concerning your Order #********** Jan 20, 2024 for $37.86.

      We
      have issued full credit to your account for $37.86. You have a $.00 balance.
      We did
      not charge your ****** account for $40.73 which stated transaction status pending in your emails.

      Guideposts
      charges your ****** account at the time that the order is shipped.

      On
      1/22/2024 we charged $8.49 for the digital book “**** **** ***** ******” which
      was sent via email as a download and on 1/24/2024 we charged $29.37 for “Daily
      Bible Large Print” to your ****** which totaled $37.86.

      We
      received your emails and phone calls concerning your refund. The items you
      ordered was in the processing stage, and we could not cancel your order
      immediately.
      A
      full refund was issued on 1/26/2023 for $37.86.

      Please
      feel free to keep and enjoy the digital book “**** **** ***** ******” and ***** ***** ***** ***** free of charge which is in transit to you or donate them. There
      is no need to return.

      Thank
      you for your patience and we apologize for the inconvenience for the delay in
      processing your cancellation request.  Should
      you have any further questions or concerns, please do not hesitate to contact us
      directly at ******************************,
      online chat via **************** or call ###-###-####.

      Clara
      R******, Customer Service Manager

      Business Response

      Date: 01/26/2024

      **** ** * ********** ******** **** ******* ** **** ** ********* 

      ******* *** ****

      ***** ********
      **** ********* ***
      *********** ** *****

      *** ********* *** ********
      ********* ******** 

      **** ******

      Thank you for contacting us concerning your Order #********** Jan 20, 2024 for $37.86.

      We
      have issued full credit to your account for $37.86. You have a $.00 balance.
      We did
      not charge your ****** account for $40.73 which stated transaction status pending
      in your emails.

      Guideposts
      charges your ****** account at the time that the order is shipped.

      On
      1/22/2024 we charged $8.49 for the digital book “**** **** ***** ******” which
      was sent via email as a download and on 1/24/2024 we charged $29.37 for “Daily
      Bible Large Print” to your ****** which totaled $37.86.

      We
      received your emails and phone calls concerning your refund. The items you
      ordered was in the processing stage, and we could not cancel your order
      immediately.
      A
      full refund was issued on 1/26/2024 for $37.86.

      Please
      feel free to keep and enjoy the digital book “**** **** ***** ******” and Daily
      Bible Large Print free of charge which is in transit to you or donate them. There
      is no need to return.

      Thank
      you for your patience and we apologize for the inconvenience for the delay in
      processing your cancellation request.  Should
      you have any further questions or concerns, please do not hesitate to contact us
      directly at ******************************,
      online chat via ******************************* or call * *** ********.

      Clara
      R******, Customer Service Manager


      Customer Answer

      Date: 01/26/2024



      ********** ********



      I am UPDATING response...and this was only way to do it.

      Wanted to let the co. know that i DID NOT order any 'download ebook' (i ordered a PHYSICAL BOOK that was then cancelled because of this whole billing MESS they created!)...and FYI: NO 'DOWNLOAD ebook' was ever rec'd either (again, because I NEVER ordered a DOWNLOAD....so even though the 'physical book' i ordered was then cancelled, you can't even get your ERRORS right!?....what a CUSTOMER DISGRACE you operate).





      Sincerely,



      ***** ********

      Customer Answer

      Date: 01/26/2024

      ********** ********

      I am UPDATING response...and this was only way to do it, before closing out complaint:


      Wanted to let the co. know that first off, i DID NOT order any 'download ebook' to begin with (i ordered a PHYSICAL BOOK that I then IMMEDIATELY cancelled, along with the 'physical Bible book',  because of this whole billing MESS they created!)...and FYI: NO 'DOWNLOAD ebook' was ever rec'd either (again, I NEVER ordered a DOWNLOAD version to begin with....so even though the 'physical book' i ordered was then cancelled, you can't even get the order itself right).

      Also my order request to CANCEL was sent to you on SAME DAY order placed and you didn't even show status of order as being 'in process' until 4 days later! so you had NO excuse to not cancel my order when I first requested (other than just CHOOSING to IGNORE EVERY communication I sent=10xs! with only SILENCE back), only to then have you follow up (4 days later, and by now my ****** claim had been filed against you) by suddenly sending me an email saying 'your item just shipped'....followed by another lie that you couldn't cancel the order in time (LIE)....what a CUSTOMER DISGRACE you operate. I will NEVER do any business with your site ever again!

    • Initial Complaint

      Date:12/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered one book from them years ago. They keep sending me books. I wrote them 3x to stop sending me books. They continue to send me books and bill me. They won't stop sending them
      Please help

      Business Response

      Date: 12/13/2023

      ******** *** ****

      ****** ****
      ** ********* **
      ******* **  *****

      *** ********* *** ********
      ********* ********  

      **** *******

      Thank you for contacting us concerning your account.

      We
      have issued full credit to your account and have cancelled your subscription to
      the ******* **** ********* ***** series.  You have a $.00 balance. Please feel free to
      donate any books that you have received.

      Please
      disregards any billing invoice that you may receive. There may be prepared mail
      in transit to you.

      Should
      you have any further questions or concerns, please do not hesitate to contact
      me directly at c*********************** or call ###-###-####.

      Clara
      R******, Customer Service Manager

    • Initial Complaint

      Date:07/27/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Aunt passed away on 3/27/23 and had book subscriptions with Guideposts a "Christian" based book company. Around 4/7 I called in and told them that was deceased and to stop sending me books. Beginning of May I received MORE books. I called in and asked what was going on, they said that I only called in with a change of address. I stated that this was untrue and why would I ONLY change the address for a deceased person's account. I again demanded that the account be closed. They said to return the books and I wouldn't have to pay. I said I shouldn't have to do anything since it was their fault, I did end up just paying. UNBELIEVABLY they sent me MORE books on 7/19!!! They stated that there was another account they didn't know about.... BUT they had the correct address, so they obviously knew. This is a difficult time for me and I consider this to be predatory business practices. They know what they are doing and it is discgusting.

      Business Response

      Date: 08/01/2023

      Dear *******,

      Thank you for contacting us concerning your Aunt’s account.

      We
      have closed the account. You have a $.00 balance. Please feel free to donate
      any books that you have received.

      Please
      allow 4-6 weeks for all physical mail to cease. There may be prepared mail in
      transit to you.

      Should
      you have any further questions or concerns, please do not hesitate to contact
      me directly at ************************ or call * *** ********.

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