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Business Profile

Towing Company

McLaughlin Towing & Recovery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/30/2024 my wife met my son and I for dinner in downtown *******. She was late and quickly put a quarter in what she thought was a meter for where she parked. There were no signs where she parked. After dinner she went to her car and it was gone. This right before we were to go to Easter vigil service. A man nearby told us her car had probably been towed. There was no signs saying towaway zone or naming a towing company. He took us to where the towing co was. The man named Mike D was just locking the gates and demanded $138.78 in cash. I called ******* police and talked to an officer S*****. He told us we had to pay but that this was an illegal cash operation and we had to file a complaint with BBB so they could shut the illegal towing down. I tried ** attorney general first but we are not residents of ** so we'd have to file with **.

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/13/24 our vehicle was towed by a very disreputable towing company because our condominium complex has a contract with them and felt we were impeding snow removal (we weren't, which is not relevant, but would not have used this type of company or service anyway). The car and it's tires were in fine condition before it was towed. When we picked up the car with a suspicious cash-only fee of $194, the front passenger tire was flat and the workers there (who were rude and unprofessional) did acknowledge culpability and fixed the tire. The worker also stated the tire was in good shape with good tread. Several days later, the tire deflated entirely.

    I called this morning to tell the company and was laughed at by an individual who stated the tire was "junk" and so was the car. Who says that to a customer? He hung up on me as well.

    This company has more one-star ratings than you can imagine on every internet review site. Complaints abound. It is unprofessional, the grounds and facility are unkempt, and as one reviewer stated, all the employees appear high and act irresponsibly.

    This company was fully negligent in the handling of our vehicle. We did not hire them, therefore did not waive any rights to pursue damages.

McLaughlin Towing & Recovery LLC is NOT a BBB Accredited Business.

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