Complaints

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• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  took my truck in for banging noise in rear end. was told it needed bearing , then told also needed ring and pinion. 2 weeks later he gives me back my truck with an old rusted leaking rear end from a junk yard. he charged 2127.00 for for a Re manufactured rear end and put a damaged rear end in thats leaking . Also i had a posi traction unit he did not install a posi traction unit and it causes the truck to fish tail very easily going around a turn if you give it any gas. he has mad it dangerous to drive the way it is. I want him to pay for the repair to be done at another shop and the right ( posi traction unit ) to be installed in my truck. He has made my truck unusable the way it is.

  Business Response

  Date: 01/23/2025

  ******* ********* ************ * ******** ***** **** * ******** ** *****                                                                                                                                                 ******* *** **** ****** ******** ****** ** ****** **** ********* ** *****                              *** *** ********* *** ******** ********** ** **** ** *** ********
  
  My name is Richard B****. I run and own Danbury Precision Transmission (“DPT”). I am in receipt of the correspondences dated 11/07/24 and 12/18/24. I apologize for my late response, but I had to make sure that I had all that I needed to validate my point of view and the chain of events with as much facts as possible. When I enter into a contract (oral or written) with a potential client, as most others, we have a specific performance. The outcome may not be as kind or desired by consumers, just as doctors cannot guarantee results after performing procedures. Likewise, in the auto repair field outcomes are not guaranteed. In October 23 of 2024, I had run a card swipe in the amount of $2,133.38. On November 7 said charge was returned or rather ‘chargedback’ to the Issuer ** ****** ***** ****. I’ve included with this letter the proof I have from merchant services, where I ordered the part(s), and my invoice. To date, since the chargeback, I have not received nor have any funds been returned to me for my labor and the product(s) used for the repair.
  I would greatly appreciate if you had someone on this team of review with automotive experience. I ordered REMANUFACTURED parts for the REAR DIFFERENTIAL. I returned all other parts that did not show any damage nor did it look to impose any danger to the vehicle. My task was to replace the REAR DIFFERENTIAL, and that’s what I did. It was not agreed to for a new differential as the cost was a lot higher, and *** ****** agreed to the remanufactured which produced and installed. Surface rust, per the customer’s details in the complaint, is not hazardous in any way. Again, these are remanufactured parts (you can basically say refurbished). With all due respect, I delivered. Now, had he come back and calmly discussed the issues we could have worked something out. But the agreement was performed. Also, *** ****** provided pictures of items that are not part of the REAR DIFFERENTIAL of which he is complaining about. That said, again, it would be great if you the BBB would have someone with automotive experience review the pictures as well. I am in talks with a local attorney as well seeking a legal claim of the damages I have incurred, also the slander and libel from the consumer, and the payment which was returned to the client (if you pay attention, legally, my performance is not merit for a “refund” if the specific performance was completed.). Please reopen this case, see the truth for what it is and have *** ****** pay for the work that was completed or I will have to pursue legal action on his breach.
  
  Thank you,
  
  Richard B****, DPT