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Business Profile

Transmission

Danbury Precision Transmission

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    took my truck in for banging noise in rear end. was told it needed bearing , then told also needed ring and pinion. 2 weeks later he gives me back my truck with an old rusted leaking rear end from a junk yard. he charged 2127.00 for for a Re manufactured rear end and put a damaged rear end in thats leaking . Also i had a posi traction unit he did not install a posi traction unit and it causes the truck to fish tail very easily going around a turn if you give it any gas. he has mad it dangerous to drive the way it is. I want him to pay for the repair to be done at another shop and the right ( posi traction unit ) to be installed in my truck. He has made my truck unusable the way it is.

    Business Response

    Date: 01/23/2025

    ******* ********* ************
    * ******** ***** **** *
    ******** ** *****

                                                                                                                                                    ******* *** ****

    ****** ******** ******
    ** ****** ****
    ********* ** *****

                                 *** *** ********* *** ******** **********


    ** **** ** *** ********

    My name is Richard B****. I run and own Danbury Precision
    Transmission (“DPT”). I am in receipt of the correspondences dated 11/07/24 and
    12/18/24. I apologize for my late response, but I had to make sure that I had
    all that I needed to validate my point of view and the chain of events with as
    much facts as possible. When I enter into a contract (oral or written) with a potential
    client, as most others, we have a specific performance. The outcome may not be
    as kind or desired by consumers, just as doctors cannot guarantee results after
    performing procedures. Likewise, in the auto repair field outcomes are not guaranteed.
    In October 23 of 2024, I had run a card swipe in the amount of $2,133.38. On
    November 7 said charge was returned or rather ‘chargedback’ to the Issuer **
    ****** ***** ****. I’ve included with this letter the proof I have from
    merchant services, where I ordered the part(s), and my invoice. To date, since
    the chargeback, I have not received nor have any funds been returned to me for
    my labor and the product(s) used for the repair.
    I would greatly appreciate if you had someone on this team
    of review with automotive experience. I ordered REMANUFACTURED parts for the
    REAR DIFFERENTIAL. I returned all other parts that did not show any damage nor
    did it look to impose any danger to the vehicle. My task was to replace the REAR
    DIFFERENTIAL, and that’s what I did. It was not agreed to for a new
    differential as the cost was a lot higher, and *** ****** agreed to the
    remanufactured which produced and installed. Surface rust, per the customer’s
    details in the complaint, is not hazardous in any way. Again, these are remanufactured
    parts (you can basically say refurbished). With all due respect, I delivered.
    Now, had he come back and calmly discussed the issues we could have worked
    something out. But the agreement was performed. Also, *** ****** provided
    pictures of items that are not part of the REAR DIFFERENTIAL of which he is
    complaining about. That said, again, it would be great if you the BBB would
    have someone with automotive experience review the pictures as well. I am in
    talks with a local attorney as well seeking a legal claim of the damages I have
    incurred, also the slander and libel from the consumer, and the payment which
    was returned to the client (if you pay attention, legally, my performance is
    not merit for a “refund” if the specific performance was completed.). Please
    reopen this case, see the truth for what it is and have *** ****** pay for the
    work that was completed or I will have to pursue legal action on his breach.

    Thank you,

    Richard B****, DPT

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