Complaints

This profile includes complaints for Cliff's Auto Body, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cliff's Auto Body, Inc.

  Danielson, CT 06239

• 

  Cliff's Auto Body, Inc.

  154 Margaret Henry Road Danielson, CT 06239

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was in an accident on 7/14/22, and was towed by *****'s to there yard. I haven't seen the car since. My insurance, State Farm, has been trying to call to schedule a time to pick up the car and have it towed to my house, they either say they're too busy or to call back later. Finally, today they got through. They paid the storage fees up to that point, and was asking about remaining fees and a time to pick up the vehicle. Whoever answered the phone at *****'s was EXTREMELY unprofessional and hung up on my insurance agent. Twice. So they haven't been able to retrieve my car, which has been there for almost 2 weeks for no reason.

  Business Response

  Date: 08/19/2022

  tow slip was paid before the end of july....i do not remember what day this was picked up...but if i do recall at first had to come show his license and sign a tow slip...like most other ct tow companies.....we need to make sure the registered owner is getting his vehicle,not the owners son daughter mother in law etc..., not the person that insured the vehicle... the owner needs to know whats going on with there vehicle so we protect all parties,... when vehicle is leaving we ask questions as in where the vehicle is going...again the protect all parties and we ask the tow companies that come where is it going and if they either dont know or says an other address we will not release it to them...so this person was having his vehicle moved to his house by his insurance company... noted on the tow slip or a note stapled to the tow slip....as in all towing transactions here its cash only or we will that a check from licensed ct towers...this was all explained to the motor club that was picking up the vehicle for HIS insurance company....they called asking if the vehicle had been released...told them what needs to be done to be released...that finally got taken care of by the owner....next they call for charges.....we give them the charges....add it up towing storage tax etc....give them the amount....they never show....call again have to go thought the same thing....this happened multiple times...it takes time away from people doing other jobs....once twice maybe....but multiple times you get aggravated...if someone hung up on the insurance company/motorclub is cause we were getting bothered with the same questions everyday and as they were told storage goes up everyday $31 plus tax.....they had been told this multiple times...i know when we have to pick up vehicles at other tow yards if storage is $31 day plus tax and we dont make it there that day....we add it all up and either give the driver more cash or leave an open check for the tow yard and fill it out when they get there.....the motor clubs try to find the cheapest person to tow there vehicles then they either dont show...have no cash to pay the bill for the motorclub or try to pay with a check from an out of state tow company or an unlicensed ct tow company...this is not the first time an insurance company has left a vehicle here multiple days...i just went through with it this week with a motorcycle here....motorcycle was here a week longer then when they called on chargers the first time....if you have any questions please call me and we can go over everything about this vehicle....ty rick   ************