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Business Profile

Optometrist

Killingly Eye Care
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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  • Fernando T

    Date: 06/03/2025

    Fernando T

    Date: 06/03/2025

    ******** * ***** Unfortunately thanks to Jill in the office and Dr S******* not returning my calls i will have to write this review ive been going to this office for A few years Because I have a really bad case of glaucoma and I need four different drops twice A day for the rest of my life and I will never get my eyesight back on the right side, but I can at least try to control it with my eyedrops well Mrs. Jill in the office decided because I owed $70 co-pay to have her office lady call me and tell me that if I dont pay my co-pay NOW over the phone she is going to cancel my appointment and also she decided to also withhold my medications, which are my eyedrops that I need every day putting my health at risk mind you Ive never had a problem with a co-pay. I always pay it when I go to my appointment right on the spot. But Im guessing that she either had a bad day or she likes to have things her way and put patients health at risk for $70 co-pay, which is illegal to withheld prescription that can cause a patient harm. Either way I tried calling and talking to the doctor which never called me back. I tried calling a couple different times and they just hung up on me, please stay away from this office. They do not care about patients and they are very unprofessional. I have filed a complaint with the ***** And also with the board of medicine, Shame on this office for letting this office lady Jill Ruin their name over a co pay and withhold my prescription .. As far as the doctor i have been going to that office for over a couple years and if he has seeing me four times in 2-3 years thats would be the most which doesnt make sense because the previous eye doctor I had would come in the waiting room to go over the results every visit .: all around very unprofessional place and sad that they would treat a patient like this ./ I have had some issues due to them wit holding my eye drops and denying my refills. Jill is bad for that place *.******

    Killingly Eye Care

    Date: 06/05/2025

    Thank you for your feedback. We're sorry to hear about the difficulties you've experienced with your care at Killingly Eye Care. It appears there may have been some miscommunication, and we would like to address your concerns directly to ensure you're receiving the best possible care. Your health is our priority, and we want to make things right. We also offer flexible payment plans for any outstanding balances for patients. Please dont hesitate to call us at ************ and ask to speak with the manager or your doctor. We look forward to resolving this for you.

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