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Business Profile

Beauty Supplies

Zotos International Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased *** ***** ***** ** ***** ********* hair color and developer from ******. Upon application, the product did not perform as advertised, resulting in an undesirable and damaging outcome to my hair. I contacted Zotos Professional Customer Service to report the defective product and seek a resolution.

    Instead of acknowledging the possibility of a defective product, Zotos Customer Service representatives repeatedly attempted to shift blame by claiming my application technique and color choice were incorrect. They also requested unreasonable information, such as LOT codes from discarded product packaging, and suggested I switch to a different product line. Their responses were dismissive, unhelpful, and demonstrated a lack of accountability.

    Furthermore, Zotos attempted to redirect me to ****** for a refund which ****** cannot do as the product has been consumed during the hair coloring process; and this despite the issue stemming from a potentially defective Zotos product. They also provided condescending and unsolicited hair styling advice, rather than addressing the core complaint. The most recent response was sent anonymously, without a representative's name, demonstrating a further lack of professionalism.

    I am deeply dissatisfied with Zotos Professional's handling of this matter. Their customer service has been consistently poor, and they have failed to provide a reasonable resolution.

    Initially I requested a replacement of the product or refund. Now I would like a refund for the product along with an apology.

  • Initial Complaint

    Date:08/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month, I purchased the ***** *********** Hydrating Shampoo, 33.8 oz, from ** ****. My husband and I both used the shampoo, and unfortunately, it began to damage our hair. It caused our hair to stick together and form knots that made it impossible to comb through. As a result, our hair became extremely dry, and this dryness appears to be a lasting issue.

    I invested $20 in this shampoo, which is not an inexpensive product, and experiencing such issues is quite disappointing. I have previously used various ***** products, including their shampoos, and have never encountered such problems in the past.

    Regrettably, I am unable to provide the receipt from ** ****, and therefore, I requested an exchange for the product. I believe it is crucial for them to inspect the product, as I suspect there might be an issue with the particular batch that I received.

    Given that my hair has been adversely affected, my only request is for a replacement shampoo. However, despite the circumstances, they have denied my request.

Zotos International Inc. is NOT a BBB Accredited Business.

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