We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Services

The Hairy Barker Inn & Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm sending a complaint in hopes that myself and the Hairy Barker Inn can come to a resolution and have my concerns addressed. As I stated in both (2) emails that I sent to the Hairy Barker inn I will reiterate it again.
    Both my dogs had grooming appointments on June 22, 2022. Both of my pets were dropped off by me at their facility around 9:30 am and picked up by myself around 2:00 pm the same day. Both my babies were themselves dropped off but when I picked them off one of my babies weren't themselves. She was extremely quiet like she was possibly sedated and very sleepy. and blinking her eyes a lot like the sun was bothering her. Keep in mind she wasn't lethargic when she went into their grooming facility. My husband and I watched her for a couple days but no change still after 1 week later. i then contacted her vet to determine what we can do because something happened during her grooming appointment that I wasn't made aware of. possibly they were under the impression I wouldn't notice or it would go away. I then contacted the Hairy Barker Spa and asked several questions in regards to her visit. The receptionist declined it all and passed the phone call to the groomer that groomed my 1 year old puppy *******. My husband and I continued to watch her until 1 week later *******s vision was gone and her eyes were completely white. After an emergency visit to the hospital my puppy suffered from a fever, eye laceration to one of her eyes & an infection in the other. We were devastated because we know that are puppy was fine and the hairy barker inn the person that groomed and or washed her cut her eye and didn't tell me along with whatever shampoo etc they used got into her eyes. She is a shitzu puppy which we know those dogs gets very hairy around the entire body and eyes. Still to this day ******* is suffering vision wise ad will have long term health eye issues because of this. I sent emails and calls and no response what so ever from the hairy barker spa

The Hairy Barker Inn & Spa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.