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Business Profile

Pet Supplies

About Pets, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This "company" appears to be one of those ******/******* marketplace sellers that will legitimately send out a tiny valueless package to someone at a random address in your city so they can claim that your much more expensive item was delivered. I ordered 30lbs of cat food from About Pets, LLC via ********* marketplace and then today the app says 'your package was delivered' so I go to my porch to get it before porch pirates only to find nothing, I come back in, look at my phone and the delivery picture is of a tiny little pouch on the steps of a blue house (my house is white), ***** says that tracking number was for a totally different address. Meanwhile the owner of this "company" is living in a $1.7 million dollar house while I live in a $20,000 house that needs over $60,000 in repairs, He's making millions scamming people like this. This "small" company has no less than 6 addresses and somehow absolutely no website, email or phone number to contact them.

About Pets, LLC is NOT a BBB Accredited Business.

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