Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I
  hired this company thinking that their work would take care of the water in my
  backyard. I was told that the work was guaranteed but was never told that
  “guaranteed” would cost me more money than was originally quoted. 
  Once
  the original work was completed, we still had water pooling in the same areas
  (pictures below) and around the basins. Was told I needed to "give it time
  and it was doing what it was supposed to do''. After another series of texts
  saying that the issues persisted, I was told that the original work didn't take
  care of a certain area (even though I originally told the owner where the
  problem areas were) and another series of pipes and catch basins would cost
  another $1500. Based on the current work, this was not something I was willing
  to do.
  I
  finally gave up and had another three companies come out to see what they could
  do (provide us an estimate to complete the work). Upon seeing the work of
  Olympus, they all stated that it was not taking care of the water issues and
  the work was, in their words, not correctly installed. They all questioned the
  validity of the company we hired and their ability to take care of drainage
  issues. The basins were not set up properly (elevated and not flush with the
  yard) and the pvc pipe was not installed correctly (and the correct type of
  pipe wasn’t even used) to properly drain the lawn. Our yard is a mess and our
  driveway is stained and left uncleaned.
  After
  asking for a partial refund, we were told no. We were happy to work with them
  and wanted some sort of refund for a job not well done or completed. We then
  asked that the work be removed so someone else could begin work. At first, the
  owner said yes, but then we were told no. We are extremely upset with this
  business and just want the issues to be taken care of with our yard. I did not
  want to write a negative comment but I do not want this to happen to anyone
  else in the future.