Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had called the school numerous times to clarify any questions I had prior to starting straighterline courses for credit so it wouldn’t be a waste of money. The school kept transferring me and nobody seemed to know about their partnership with straighterline. Eventually I was told they do accept the credits. I had also made many inquires about the nursing program, i liked what I was hearing and started taking straighterline courses. Now im being told In order to get into the nursing program I need a certain amount of points to even be considered to their competitive program. Since I have taken most of my credits on straighterline and would be transferring them, there is no way I would make the points I would need to get into the program since I didn’t take any classes at Goodwin. Seems like a scam to make people take more course with them. I’m upset because I talked and talked to every department for clarification before starting straighterline credits and now I wasted so much money on courses for no reason. I don’t have money to waste and that’s why I called so many times to clarify first. Very disappointed.

  

  Business Response

  Date: 11/09/2022

  We find the complaint without standing as Ms. ***** is not a student with Goodwin University.  

  Here are a statement of facts as taken from the Goodwin University Student Information System:

  On 7/8/21, at 12:56PM, the Goodwin Admissions Office emailed Ms. ***** the Point System detailing how students earn points towards acceptance into the Associate Degree in Nursing program at the university.  In this email, there is also a hyperlink to a short video that details this point system.  To read that Ms. ***** has never learned about the point system is not plausible.    

  The Goodwin Admissions Office tried unsuccessfully to contact Ms. ***** on 7/12/21, 8/14/21, and 8/19/21 to respond to her initial inquiry about Goodwin's nursing program.  Further, there is no mention in the Ms. ******* file notes about her interest in taking coursework through Straighterline.

  Ms. ***** then contacted the university on 11/8/22, to inquire about the Accelerated Bachelor's Degree in Nursing program.  

  Goodwin University will not be responding further to this complaint and consider this case to be closed. 

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a postcard in the mail last summer from Goodwin University stating that they had a nursing program being offered in ********** **. I inquired about the program and was told to enroll in school, which I did for the spring semester. It wasn’t until after I enrolled, went through new student orientation, spent almost 5 thousand dollars and actually started online classes that they finally admitted (through many attempts by me to find out information about the ********** program) that the program did NOT exist. They continued to lead me on with false hope that the program would open by this summer or fall semester at the latest, so I took the required summer classes to get the points needed to enroll in their nursing program, again spending almost 5 thousand dollars..only to finally find out at the end of the summer semester that they have no idea when this program will open. All the while I had told every person that I spoke to that I was only interested in the ********** program and that I was a single mother with no money to waste. I feel that I was lied to and scammed out of almost 10 thousand dollars, because of their false advertising of a program that does not exist. I have reached out to the university twice, with no response on their end, as to what they can do to remedy this situation. I would like a refund of my money (or a portion of it at the very least) for their blatant lies and misrepresentation.

  

  Business Response

  Date: 09/09/2022

  Goodwin University has looked into the complaint filed by a former student, worked with them to resolve them matter, and provided a full tuition refund. As of September 6, 2022, the University considers the matter resolved.

  Customer Answer

  Date: 09/09/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ********