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Business Profile

Laundry

Super Saver Laundromat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry.

Complaints

This profile includes complaints for Super Saver Laundromat's headquarters and its corporate-owned locations. To view all corporate locations, see

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Super Saver Laundromat has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The washing machines here use cross payments only which they provide. The machines do nit read the balance properly. So you’re constantly putting money in just to get a wash. The owner is never available, email and phone number posted for complaints are invalid . The attendant doesn’t speak proper English, so nothing gets resolved. This place is a scam.

      Customer Answer

      Date: 01/21/2025

      Hello,

      they have refunded my portion from that day.  Just waiting on the $13.13 and $10 from the card never retrieved from the machine.

    • Initial Complaint

      Date:05/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Super Saver laundromat today at 8 am to do my wash. I used their large drum. It costs $15.64 That may not be a lot of money but the wash was supposed to run 29 minutes. It did not! The machine put water on the clothes and stopped. I waited until 9 am for the manager to come in his name is Dan and I tried to speak to him about the issue. He told me “if there’s no sign on it it works!” Then he told me he isn’t in charge of the place when everyone there said he was the manager/owner. All I wanted was for him to start another wash in a different machine. He was very confrontational and intimidating and raised his voice at me saying there was nothing wrong with the dryer. I told him I’m a customer and he should not treat me that way and I dried my damp clothes and left. I don’t think anyone should go through this when spending their money at an establishment. Especially when machines in laundromats break down all the time. I would have appreciated him checking it because there were signs on at least 4 machines two weeks prior. Dan also told me to call customer service and pointed to a sign he has in the store and I called it and it’s some sort of sweepstakes entry number. Not helpful and just a fraudulent number put up so that people cannot have their issues with transactions addressed.

    Super Saver Laundromat is NOT a BBB Accredited Business.

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