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Business Profile

Moving Services

A Plus Moving, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired movers to moved items in my house into a ****** truck. They had damaged some items and put a hole in the wall. I had filed a claim and now the owner is trying to say I broke my own stuff and trying to blame them. He is always insulting me in text message.

    Business Response

    Date: 06/24/2024

    Additional pictures of text thread to be added, 5 was the limit. 

    To clarify, the crew loaded items into a * **** truck. After 2 hours, the customer let them go and had the * **** truck driven to a nearby POD at her mother’s home. She then proceeded to unload the items listed + everything else in the POD herself & with husband. She confirmed this in her text thread with me. 


    In the time of her unloading from truck and reloading into POD, there’s no saying what she could’ve done to the items herself damage wise and is now trying to pin it on us. The crew acknowledges and takes blame for the dent in wall. I offered her $50 out of pocket directly to her as compensation to compound and cover the wall issue. She denied. She also had no padding or tie downs. David offered his own ratchet strap to tie down the load. 

    Customer Answer

    Date: 06/24/2024


    Complaint: ********

    I am rejecting this response because:
    My parents did not unload the ******. This business is lying. I did not tell them that. I have all text messages and how he treated me. 
    Sincerely,

    ******* ******

    Business Response

    Date: 06/24/2024

    Thank you

A Plus Moving, LLC is NOT a BBB Accredited Business.

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