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Business Profile

Laundry

In N Out Laundromat of EW INC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was on 4/21/24 at said laundromat, most machines were broke, and the ones that did work it would take forever to insert coins as it would just spit it out, machines were filthy, most dryers were out of order and the ones that did work didn’t heat them properly so it took for ever to dry or spun too fast and didn’t dry clothes, it’s not my first experience with this place either, same results last time as well, bathroom was locked, the beverage machine steals money, doesn’t dispense drink, change machines barely work, it’s just a very bad business over all!

    Business Response

    Date: 05/08/2024

    There is a process for requesting a refund at this establishment.  No refund request form was completed by the alleged patron.  There is no way to verify this is a true complaint or refund request without the proper form completion in the establishment (as posted).

    Customer Answer

    Date: 05/08/2024


    Complaint: ********

    I am rejecting this response because:

    Sincerely,

    ***** ******

    Customer Answer

    Date: 05/08/2024

    I’m not asking for a refund it would be nice but I know the owner won’t because they are bad business owners, just tell them to fix their business or close it!! Most of the machines washers and dryers hardly work, the place is a mess!! Sell it to someone who actually cares!

In N Out Laundromat of EW INC. is NOT a BBB Accredited Business.

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