Complaints

This profile includes complaints for Rafley, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rafley, Inc.

  105 Raffia Rd Enfield, CT 06082-5633

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  Rafley, Inc.

  436 Spring St Windsor Locks, CT 06096-1743

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have all the receipts to show what I paid. It all started about a month ago. It was acting up, I called the shop, said I did the alternator but couldn't get the belt on right, got it there had them do a break drum, they didn't put the screw in that, said it was not needed, ok whatever. A month not even it acts up. we do the fuel rail sensor and the high-pressure sensor nothing. We put in a fuel pump. It was not cracked broken or anything, the car acts up again. we just barely get it home. I decide to put it in the shop because we can't figure it out. they tell me it's the fuel rail sensor again, I was like I just did that but ok, he says well I got one but had to return it because it was the wrong one. they get the right one, put it in. says it's all ready, not even two weeks later same thing put another sensor in, n nothing put the fuel pump in nothing. ok I'm done put it in the shop again, they say it's the fuel rail sensor again. Umm I just did that it was fine. they get another one put it in, this time they forget to put a head bolt in n it is leaking gas, call them n tell them, they say bring it in. this was not even two weeks after paying 760. the first time this time it was 1006. not even 24 hours later its leaking gas. I called them the day after I brought it back n oh, we have to look at it, call today I ask for money back n he says why, umm my car is not right. well, we don't know if it's our fault, I said Well who's fault is it them? he says well we have to investigate it. I said OK so I'm not paying for this, he said Well I don't know what we are looking at yet. go by the shop my car is outside. they need to get investigated. they do shit work and charge an arm, and a leg n don't care, shop is nasty, they don't have anything organized or anything. they take the sweet time with everything. I want something done; I want my money back n maybe the shop gets closed down. I am also thinking about getting a lawyer to sue for all the loss of money that I lost

  Customer Answer

  Date: 12/18/2024

  ***** ************************ **************************
  ***** ********** ******** *** **** ***** **
  *** ******* ********* ***********************
  ******** *** *** **** ******* ***
  
  
  

  Hello thank u for all ur help. I got my car fixed n I got it back yesterday. He decided not to charge me for it

  **** **** ** ******