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Business Profile

New Car Dealers

Family Ford of Enfield, Inc.
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BBB Accredited BusinessA+Rated by BBB

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1

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Review Details

  • Joel S

    Date: 07/19/2023

    Took my car to Family Ford for maintenance and an AC repair in the winter. They did $1,200 of work on the vehicle. The first warm day of spring, I turned on the AC and it wasn't working. I brought the car back and was charged AGAIN to fix the AC. So they attempted the initial repair and never even checked to see if it was working. Fast forward a couple months to summer. On an extremely hot day, I got in my car and SURPRISE! AC was not working again. This will now be the third time in six months that I have had to have the AC repaired. I expect this to be free since the mistake was on them, but I guarantee they will try to invoice me for a significant amount. Additionally, the service department spoke down to us like we were idiots. They said "well of course it isn't working, the sensor is broken!" as if I'm supposed to know that. Very frustrated with Family Ford's service all around. I am convinced that they intentionally do cheap fixes with hopes that you will have to return and pay them again. Avoid them at all costs. Just about every other Ford dealer in the area is better.

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