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Business Profile

RV Dealers

Mark's Motorsports, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/4/22 - Buyer's order was placed for 2 *** ** ******.
    Bikes would have to be ordered because they were not in stock nor available to dealership due to supply shortage.
    Deposit of $1,000 for both bikes under the agreement that these would have to be financed and credit would be run once bikes came in (projected for arrival date in July 22)
    We were told at the time, over the phone, that the deposit would be refundable if the deal did not go through. So we agreed to give the deposit and the credit card was charged on May 4, 2022.
    Received a call in July that the bikes were going to arrive.
    Emails were sent to fill out credit applications.
    Credit applications (2 of them, one for each bike) were declined, resulting in financing falling through,
    I was told over the phone that my deposit would be returned within a few business days.
    Credit was never received.
    Called multiple times, the week of July 18th. Left several messages and called other times when closed.
    Reached them on 7/28/22 to be told that they would not be returning the deposit as it is non-refundable.

Mark's Motorsports, LLC is NOT a BBB Accredited Business.

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