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Business Profile

Shoes

Byziv

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a size 10.5 ****** shoes from a company cashed Byziv. This was months and months ago and I never receive anything at all. I failed to write down the order # but I do have screen shots of the order itself being paid for. I either want the shoes or a total refund. They’re website said it dangerous and won’t open at all now.

  • Initial Complaint

    Date:03/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered **** **** dog treats from this company, Byziv, which had them advertised. My order # is ******. I paid with my debit card..Their phone is constantly busy and I have emailed them 3 times. They do not respond. I paid a total of $12.40 and would like my money back.

  • Initial Complaint

    Date:03/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/18/2023 I went online to search for **** variety ***** dog treats. I found them on website and ordered. I got a confirmation and that's it. I have emailed several times asking for update with no response. I either want the product or my money back. Here is the email I received after I placed order.

    Hi ****,

    Just to let you know — we've received your order #******, and it is now being processed:

    [Order #******] (February 18, 2023)
    Product Quantity Price
    **** Variety ***** ****** ***** Beef, Bacon, Cheese & Peanut Butter Dog Treats, 32-oz box - 32-oz box
    Size:
    32-oz box

    4 $13.32
    Subtotal: $13.32
    Shipping: $3.00 via Standard Shipping (10-12 Days)
    Payment method: Credit Card (******)
    Total: $16.32
    Billing address
    **** ******** ***** ** ** **** ***** ****** ** ***** ********** ************************** ******** ******* **** ******** ***** ** ** **** ***** ****** ** ***** ********** ****** *** ***** **********

    Customer Answer

    Date: 03/15/2023

    Case # ********

    Here is the response I got from company regarding my order. This was last Tuesday. Well it's been longer than 3 days!

    The item will be delivered to you in 3 days.
    Thank you so much.

  • Initial Complaint

    Date:03/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bag of dry dog food from Byziv Order number ****** on 15 Feb 2023 and still haven’t received my order. I have sent a few correspondences to Byziv to please refund my purchase instead I have received a reply on 24 Feb 2023 they claim my order got lost in shipping and they shipped another bag and claiming they will refund me my shipping. I was ok with this just as long I received my order; I asked for a tracking number and haven’t gotten a response. It’s now 28 Feb 2023 I still haven’t received my order or gotten a response with a tracking number. I requested to be refunded for my entire order again on 28 Feb 2023.

Byziv is NOT a BBB Accredited Business.

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