Complaints

This profile includes complaints for Swept Away's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Swept Away

  180 Stillson Rd Fairfield, CT 06825-3227

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  Swept Away

  112 Southfield Ave Ph 17 Stamford, CT 06902-7666

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Swept Away LLC refused to send a proper invoice detailing a very high bill and then filed a small claims case when payment was not received. Despite numerous attempts to receive an invoice from this business, they have not sent one. The only "invoice" sent was a corrupted PDF file which could not be opened via text message. The cleaning job was also incomplete (1/3 of the house not done) and the crew arrived without the necessary tools to do the job and took a long break. All we have requested is the breakdown of billing for which this company cannot do.

  Business Response

  Date: 07/30/2024

  The complainant in this matter is an eager and inveterate liar, each of her claims below is both meritless and easily disprovable. Supposed issues with service don't even merit a response considering the complainant initially begged to become a recurring client of our services. When she was informed that would never, ever happen, she retaliated by refusing payment for services already rendered. Our invoice has been delivered via software (which recorded the complainant opening and viewing the invoice), ***** Messaging (which recorded the file successfully received and read, the complainant's newest excuse of the file being "corrupted" is as inane as it sounds), and finally, via First Class mail by the ****. We invoice over 100 clients on a monthly basis, none has any trouble viewing, accessing, or paying our invoices, except for the complainant who willfully refuses to do so.

  This complainant is a coward who believes she can bully members of the working class providing service to her home and stiff small businesses with impunity. She knows that her complaints are entirely baseless, which is why she is desperate to avoid our invitation to appear in Small Claims Court. We eagerly await the opportunity to confront the complainant in a public venue; we are happy to answer and further questions you may have 

   

  thank you

  Customer Answer

  Date: 07/30/2024

  
  
  Complaint: ********

  I am rejecting this response because: I have attached the full and complete communications with Ian -- should this not resolve our matter, we will be suing Ian for defamation outside of small claims court.
  

  We just now received notice of ***** correspond with BBB. This is the second time Ian writes that he wishes to publicly shame us, has name-called in writing with defamatory language, and still continues to refuse payment (and the sending an invoice explaining an overstated bill). I have all of my communication with Ian and his attorneys simply asking for the best place to send his check to. Actions in our home are all documented. We also have every text message with Ian simply asking him for an invoice or simply for a short text message with the explanation of billing. It is becoming obvious that this is not Ian’s first time in such a situation. 
  
  To be very clear, at no point did we refuse to pay anything. At no point did we ask to hire him on a reoccurring basis (he states we begged him). We now ask that this egregious and defamatory language stop. ***** services are not what we would want in our home for a number of reasons not worth noting here. To suggest this, call me a liar and a coward to a third-party, and state we are refusing to pay him is defamation and he is going down a path that will lead him into a lawsuit (in fact he is already there with his statements to BBB that we now have on file, copied below for you). We don’t tolerate this. Again, we will have a check sent to Ian tomorrow (UPDATE *paid in full online on 7/30), and if he refuses to acknowledge payment because he so badly  “wants a public forum” he is “eagerly awaiting”  and to continues his lies to third-parties in writing about myself and my household, as well as copying attorneys on his emails suggesting they represent him — he will be promptly sued and it will not be in small claims court.
  

  All of ***** text messages and email will be uploaded separately, showing how many times we asked for an invoice or detailing of the bill. As shown in our text messages, ***** crew was unprepared, took time away from cleaning to obtain the correct items that they did not bring and we had previously discussed with Ian. Nonetheless we left them a generous tip and moved on. All I asked for was the breakdown of billing, it is clear why he could never do this. Again, we apologize the initial invoice went to spam, was overlooked or deleted, but have paid it now and have asked for other ways to pay him numerous time without answer over the past few months both in emails and text messages which show delivered and read.

  UPDATE: Ian was paid in full and the receipt is attached. After trying to find the best way to pay and be done with Ian after his last communication with us, we were able to locate ***** original email which had unfortunately be deleted after being opened and arrived. This was a simple oversight and we asked him numerous times for another copy (see all communication attached).

  Not surprisingly, the invoice he sent does not breakdown billing as asked, but in order to be done with this, we have paid him in full instead of sending a check per my last communication with Ian which is copied below. Any further defamatory remarks on his part and we will sue him for defamation, among other things. We hope he can move on respectfully as a small business owner in our small community. 

  **After setting up a one-time test clean after our home was furnished, there has been NO communications outside this written correspondence attached, and other remarks to the contrary are willful lies with the intent to defame. 

  Business Response

  Date: 08/14/2024

  Hi *******,

   

  As was made clear by the complainant, we have been paid in full because she is pathetic liar and her attorneys, or someone much, much smarter than her,  assured her she would get crushed in court. Her bizarre threats to sue us for defamation indicate a psychotic detachment from reality. We have recorded each of her threats and, as always, welcome any public forum in which to confront this lunatic. She is a public nuisance