We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lice Removal Services

Lice Treatment Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lice Removal Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 9th, I visited the Lice Treatment Center since I suspected I had lice. They confirmed that I did have lice and “treated” me. At the end of the treatment, they told me that I was clean. They charged my credit card $456.69. Later that same day, I was checked by another lice treatment company who found not only nits but live bugs in my hair. When I called the Lice Treatment Center to complain that their treatment had not worked, they gave several excuses. I said that I wanted a refund which they said no to, but after some arguing, they said they would get back to me, and never did.

    Business Response

    Date: 01/07/2025

    Hello,

     

     

    We were just informed of a complaint that we did not receive notice of. It could be the email that was on file is an old one. Here is the response for the complaint received. Please let us know if you have any questions. Thank you!

     

     

     

     

    On October 9, 2024 **** *** came in for a head lice screening. We discovered a severe infestation (meaning client most likely had lice 2-3 months prior to visiting Lice Treatment Center) and our Technician on site performed a complete treatment. After the treatment was complete our Technician informed **** she would need an additional treatment in 2-3 days because of how many bugs and eggs there were. It is impossible to remove every bug and egg on the first treatment when there is a severe infestation. Client declined to set up the additional treatment at time of service. Our Technician did not tell the client she was “clean” after treatment. There is a 5 days after care protocol to follow at home and we usually see clients for an additional treatment if needed and/or a follow up visit to confirm they are “clean” after the 5 days.

     

     

    **** was billed for 1.75 hours of service $323.75 plus optional products for home care and home cleaning $132.94 totaling $456.69

     

     

    On 10/10 we left a message for client to follow up and try to set up the 2nd treatment. We did not receive a response.

     

     

    On 10/11 client called and spoke with receptionist about being unhappy to which she took a message for the office manager. When the office manager followed up client did not respond.

     

     

    We do not agree to a refund for the service in this instance as the treatment was fulfilled and she chose to use another company for the second treatment instead of coming back to us.

     

     

     

     

     

    LTC Team

     

    *************************** *************************************   ** ************ ****************** 

Lice Treatment Center, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.