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Business Profile

Major Appliance Dealers

Marsillio's TV & Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 18, 2025 Marsillios Appliance & TV delivered a damaged ***** Electric Range. Marsillios Appliance & TV is refusing to deliver and install the free replacement Electric Range now being provided by *****US until I pay $2235.34 plus delivery for the free replacement Electric Range.
    Email dated June 28, 2025, from *****US states I am the owner (not Marsillios Appliance & TV) of the free replacement ***** Electric Range scheduled to arrive at Marsillios Appliance & TV the week of July 7, 2025.
    According to my conversation with *****US on June 27, 2025, Marsillios Appliance & TV is required to deliver and install the free replacement ***** Electric Range to me at no cost. Marsillios Appliance & TV has been fully compensated by *****US for the free replacement ***** Electric Range; therefore, Marsillios Appliance & TV cannot demand I pay $2234.35 for the free replacement Electric Range.

    Business Response

    Date: 07/07/2025

    Dear Whom it may concern,

    I am writing to follow up on a customer issue. Attached is a copy of an email sent to the client regarding an exchange.


    The client placed a stop payment on her **** card after the manufacturer initially offered a repair for her unit, which she declined. As a result, the funds for the original range were debited from our account.


    We informed her that we are happy to exchange the range once the stop payment on her **** card is reversed and the funds are released to us. If the hold on her credit card is not canceled, we will proceed with simply taking the original range back.


    We have attempted to reach the client by phone but have been unsuccessful, as she is difficult to contact.


    Thank you for your attention to this matter.

Marsillio's TV & Appliance is NOT a BBB Accredited Business.

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