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Business Profile

Online Cosmetic Sales

Paloma Bella LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Cosmetic Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Paloma Bella LLC via **********************************/ for three items worth $740 on 9/7/2023. I received my order on 10/13/2023. Two items did not suit me so I reached out to Paloma Bella LLC to return those items. Paloma Bella LLC provided the return shipping label on 10/17/2023. I shipped my return worth $555 on 10/18/2023 and it was delivered to Paloma Bella LLC on 10/20/2023. I reached out to Paloma Bella LLC on 11/2/2023, 11/6/2023, and 11/13/2023 seeking an update on my refund but received no response. On 11/13/2023, I filed a dispute with my bank as I was concerned by Paloma Bella LLC's lack of response regarding my refund. On 11/29/2023, I received an email from Paloma Bella LLC stating that they had issued my refund so I requested that my bank close the dispute, naively trusting that were actually going to refund me. As of 12/22/2023, I had still not received my refund. I reached out on 12/22/2023, 12/27/2023 and 12/28/2023 informing Paloma Bella LLC that I had not received my refund. As of 1/6/2024, Paloma Bella LLC has not responded and I have not been refunded the $555 I am owed for merchandise that was promptly returned to them in October. I have attached supporting documents for reference.

    Customer Answer

    Date: 01/22/2024

    Following notification of my complaint on 1/8, Paloma from Paloma Bella LLC reached out. Paloma told me she could ***** me that day or process the refund through ******* on 1/10. I told Paloma I was OK with waiting for the refund to be processed officially through ******* on 1/10. By the afternoon on 1/10, I still had not received my refund so I reached back out. Paloma informed me that she received communication from ******* that my refund would be processed by no later than noon on 1/11 and told me that she would continue to follow up in the morning of 1/11. It is now 1/22, I still have not been refunded and have received no communication from Paloma / Paloma Bella LLC even though I have reached out multiple times (see attached for email communications).

    Customer Answer

    Date: 02/20/2024

    The company responded to me directly due to BBB’s intervention and refunded my order.

Paloma Bella LLC is NOT a BBB Accredited Business.

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