Complaints

This profile includes complaints for The Waynik Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Waynik Group

  52 Beach Rd Ste 104 Fairfield, CT 06824-6017

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  The Waynik Group

  160 Hawley Ln Ste 200 Trumbull, CT 06611-5379

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter, who is a college student, had a scheduled appointment with Sara N****, at this office and prior to the appointment no one from this office informed us of the huge $200+ co-pay they were looking for us to pay at the time of service. When we arrived, we were told of this amount and that we have to pay up front and before we could see the doctor. My daughter was confused and upset and when she looked at me, I asked the receptionist what she had said to her. When I heard it, I said, well, we can't afford this, and ask why no one had informed us of this prior. The receptionist wasn't very "warm" or understanding, just cold, as if she did expect us black folks to be able to afford their services in the first place. They didn't offer any other options, no payment plans, and had no compassion so I said we will have to re-schedule and we left. Why did they just send me a $150 bill for a missed appointment. We did not miss the appointment, we showed up and we were turned away. We were not given other options and we were never informed. This is unacceptable, unfair and illegal billing practice that should absolutely be investigated.

  Business Response

  Date: 06/04/2025

  When any person calls that wants to be a new patient or who is referred by another Doctor, we do not reach out to schedule a appointment until we check their insurance benefits.  In this case the patient has an insurance that is a deductible plan which has not been met.  Deductible is 5000.00, met is 2077.06, Out Of Pocket is 6850.00, met is 2081.22, co-insurance is 20%.  Once we have checked eligibility, we then call the patient to schedule.  On that first phone call we tell them what they will need to pay  on their first visit which in this case was 176.30, our fee schedule for  an MD with her insurance carrier before we even book the appointment.  When the patient goes on to book their appointment, they know what is expected from them.  Our recorded reminder phone call also says in it to bring your insurance card, drivers license or picture ID, your copay/deductible/coinsurance that is due at the time of visit.  We also tell the patients about our cancellation policy and when they come in for their first visit and fill out the paperwork we hand them, there is a written policy  that they read and sign.  When the patient came in, the receptionist asked for $176.30 which is our fee schedule with her insurance carrier and her deductible.  Most hospitals and medical offices expect payment at the time of visit, I am only speaking about ours which is due at the time of visit.  Besides that we tell patient what their benefits are, they are supposed to know what their own benefits are.  They chose to walk out stating that they would either call back for a appointment or ask the Doctor that referred them to give them another referral, therefore missing the appointment with the Doctor and resulting in a missed appointment which almost all medical practices charge for and it is very legal.  We are not in the habit of making payment plans for a patients deductible/coinsurance/copay.  This is standard operating procedure for almost any medical office but definitely ours.  The patient chose to walk out and was charged for the Doctors time since they ended up choosing to miss the appointment.

  Customer Answer

  Date: 06/05/2025

  
  
  Complaint: ********
  
  
  

  I am rejecting this response because:
  

  We did not call this office to set up the appointment, this appointment was set up through ******* primary care physician's office, electronically, so your office is not being truthful.  There was never any other communication regarding the co-payment until we walked in that office and was told about the co-payment and it was not $176., it was more than that, and I was told that she would have to pay that amount before she could see the doctor.  We could not pay that amount, did not choose to walk out but were refused service based on the fact that we could not afford the payment, which is a clear violation of our ability to pay and this office is trying to avoid a civil lawsuit over $150 which I will pursue. We are not paying $150

  
  
  Sincerely,
  
  
  
  ***** ********