Reviews

Review Details

• Review fromStephanie S

  Date: 05/30/2024

  1 star
  Avoid Silverline at all costs. While the roofing work they did was fine, they caused damage to siding and never returned to fix it despite multiple attempts to schedule. One time David never showed at the scheduled time, when I called and texted he verbally said he gave a different client priority that day (without alerting me). Eventually he stopped responding at all. We also wanted a non working fan removed during the roofing job that wasn’t done. He was going to charge us more to come and redo that section. Never came out to do either of those things.
  When I expressed frustration that my garden which I had just sunk $$ into was busted up by his workers he was condescending in response “oh darling do you want me to buy you some more flowers?”
  When it came time to sell my house, found out he had never pulled the permit. When I attempted to ask him to do this since I paid for it as part of the work (and was told we wouldn’t schedule until that was ready) he started the process online but never completed it. I had to clean up his mess in order to sell my home.

• Review fromVan H

  Date: 07/15/2023

  1 star
  This company (Silverline Restoration Inc, 1789 New Britain Ave Farmington CT 06032) replaced my roof for a home in Glastonbury, in June 2021. The contract includes the replacement of entire new roof and 8 (eight) new skylights installation. When starting, I deposited 50%. They completely replaced new roof and 6 (six) skylights in September 2021. The two skylights left(same size) of the sunroom they came to install and found out the size is not accurate (the width is 2 inches short) so they needed to work back with the supplier. In Mar 2022, I paid the company the rest 50% less 2 thousands, I thought 2 thousands would be enough to cover for 2 skylights but I was totally wrong.
  Since March 2022 until last May 2023 (14 months) I reached out to the company all of them, David K***** (called and texted so many times, could be 50 times at least), Liz Karnuk (emailed her several times), Chris (called and texted him many times), Ali B**** (project assistant) (called, texted and emailed her several times). One of the old skylights has big crack and that caused leaking into the ceiling when heavy rain. I reached out to David the most since he is the one I signed contract with. Last few months, I reached out to David every week. David made up so many stories to keep me a false hope. Last March he promised it would be done by April 2023. David's last response in May 2023 was he had 2 skylights in hand and would schedule the work in one week. In June, I had reached out all of them above several times but no response at all from any one of them.
  I don't recommend you to work with this company. I had such a terrible experience. They don't treat their client honestly.