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Business Profile

HMOs

ConnectiCare Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    ***** **** *******************
    ***** ******* ***** *** **** **** **
    *** ********** ************************ ************ *******************************************
    ******** *** **** ********* **********

     

    **** ****

     

    This is to inform you that I received my 2024 Connecticare card on Saturday 03/16/2024

    Sincerely,

    RaphoSr 

  • Initial Complaint

    Date:11/15/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB representative:

    I don't know why you require a release of my medical records
    for this complaint. 

    I am upset about Connecticare's website, and it's
    procedures.  This would be true for
    ANYONE visiting the site, not just me, and it is UNRELATED to my medical
    records.

    You cannot get any information about costs from their Cost
    Calculator.  That has nothing to do with
    my particular medical history.  It is a
    knowing, premeditated decision on the part of Connecticare to keep its costs
    hidden.  They make it impossible for you
    to use the website, which means it's impossible to get information about costs. 

    The fact that Connecticare is requiring that I sign a
    release of medical records is another
    example of the ways in which they set up roadblocks for consumers.

    This is an ADMINISTRATIVE ISSUE, not a medical one. 

    My records are not necessary for you to proceed with my
    complaint.

    Thank you.

    ** *****
    Complaint #********
    uld not help with the Cost Calculator because that page navigates away from Connecticare's website; once you navigate away, they can no longer see your screen. Neither rep was able to look up the information for you; Connecticare won't let them. There are two possible reasons why Connecticare does not want you to be able to access cost information. One is, they want to manipulate costs/payment in some (bad) way. The other is, they are simply disorganized and have decided not to fix their bad website. Either option is unacceptable. This company is one of only two insurance providers on Access Health, and it's huge in Connecticut. With the size of this company and the amount of money they receive in the form of premiums, they should have a completely transparent, USER-FRIENDLY website. Instead, it's the opposite: their website it hard to use, difficult to understand, and does not provide the information it promises.

    Business Response

    Date: 12/07/2023

    Good afternoon, this response is regarding a letter received from the BBB dated 11/16/2023 regarding ID ********. We do not have a release from the member to provide you with information. The response will be going to the member directly. Thank you.

    Customer Answer

    Date: 12/08/2023

    The company is refusing to respond because I have not provided them with a form authorizing release of MEDICAL information. 

    This complaint is not about a medical problem, it is about a problem with their WEBSITE.

    My complaint is that their Cost Calculator on their website does not work as promised.

    This has nothing to do with my medical records.

    They should be able to provide a response without a medical release form.

    Thank you.

     

    Customer Answer

    Date: 12/08/2023



    Complaint: ********



    I am rejecting this response because it does not address my concern.

    They are refusing to answer because I have not signed a release authorizing access to my medical records.  However, my complaint has NOTHING to do with medicine.  I am writing because the Cost Calculator on their WEBSITE does not work.  I am asking them to address a problem with their WEBSITE. It is not a medical concern.  It is a WEBSITE concern, and has to do with the way the WEBSITE is constructed.



    Sincerely,



    * *****

  • Initial Complaint

    Date:11/02/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Connecticare release form attached.ade a payment online of 1,552.47 to cover September, October and November which they have accepted payment, but I'm still inactive. 
    I have a heart condition (*** * ************ **************) with an implanted defibrillator and I have an appointment with my cardiologist on November 9th to discuss a potential heart transplant. I have sleep apnea and I am currently on a trial with CTcare for coverage of a new CPap machine which is critical for my heart condition. I also currently see a physical therapist 1-2x per week. I need health insurance. 

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had previously signed up with Connecticare for health insurance and then by mid April or End April they had terminated my insurance so when I went to see my doctor in May my visit was covered which I didn’t realize after I had made a $600 payment to my insurance. I knew they had terminated my insurance after I got a bill from the hospital so I decided to sign up for a new coverage which I was approved for husky and I told Connecticare to refund my money back because I was not happy on how they handled the issue and I did want their services anymore. So I spoke to Bob who reassured me that I would get my refund back and that they would send it to me and I never got the money till this day since July they keep telling me I’ll get my refund in 6 weeks or 6months I don’t remember but we live in the same state why would it take them that long to refund my money I don’t mind driving to their offices and getting my money I really need it. If it was me who owed them money they would have sent me to collections and ruined my credit but since it’s them they take their time, am a school student and I don’t make that much that money could really help me towards even buying my books I have two classes that I don’t have books for because I don’t have the money and I really need the money. Like I said we are in the same state I could go pick the check up if they don’t want to send it, and please please help me they won’t listen to me have made so many calls to no avail. Thanks in advance!

ConnectiCare Inc. is NOT a BBB Accredited Business.

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