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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kris A.

    Date: 08/10/2022

    I visited this location yesterday at 6:20 PM and the register was closed and they were mopping the floors and would not process my shipment. I returned today and despite the fact that website says you take USPS returns, your sales associate for lack of a better word, indicated she could not process a USPS return. While I was processing my other shipments, a customer walked in indicating that his return to ****** had not yet been collected by UPS which he dropped off at this location 10 days ago. The same sales associate was abrupt and rude and told him to go call ******. After confirming on your website that location web page says it offer USPS services I first tried to call to inquire, yet the mailbox was full. I returned to store to ask, and was rudely told that store doesn’t participate. Due to this mistreatment, I did not have confidence that the associate would actually process my shipments that I had paid for. I returned to the store to request my packages so that I could drop them off at an alternate UPS Store location. Before I entered the door the same sales associate was gesturing at me to turn around and leave which I did not. When I entered the store I was told she would be calling the police, which would’ve been no issue for me because I hadn’t done anything wrong except try and purchase mail delivery services, and then request my packages be returned to me do my due to the lack of confidence in the store personnel. The Associate gestured at me multiple times and threatened to call the police for what reason I have no idea I am simply trying to reclaim my packages. I was told that they had already been shipped out and again threatened with a call to the police. This is my third time at this location and it will be my last. As an aside the same sales associate has been present 2/3 times but thankfully I did not have The misfortune to have her assist me previously. However, I did observe her poor behavior each time. Not acceptable service.

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