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Business Profile

Floor Installation

Howards Floors LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Terry O

    Date: 10/16/2024

    Tom has done refinished my living room, dining room, hallway, stairs and 3 bedrooms. His team did an amazing job. They took their time and did exactly what they said they were going to do.

  • Lori G

    Date: 09/02/2022

    They tell you one thing and do another. Tom came out to give us a quote to have our floors done. He said he can have it done in one day. Went over everything that they were going to do. We agreed to hire them. So the following mon. they were scheduled. Mon. (an hr late) they started to sand & we picked out the stain and let them get to work. Well the owner kept asking us what do we think should we let it sit overnight? Who is the floor guy? Well we waited to see if it became more uniform since they were coming back the next day anyway (one day now out of work), didnt look good so we said will change it to natural color. Now at this point our moldings are all marked up from either the stain or the sander. We told the worker. By the time I got home the repainted the moldings and the floor was ready to have the 3rd coat of poly. Well the problem was they repainted the molding white which our moldings were not white so now we have two tone moldings. By Wed. the floors were dry but not smooth as glass, like we were told in the beginning. Socks kept getting stuck and you could see roller marks. So we texted Tom. He said they can come back thur at 3 to put on 4th coat, which was resched to Fri at 8 (showed up 920) so another day we had to take out of work. So I emailed Tom on Sat. about how unhappy we were with the process and wanted to get some type of refund since we had to repaint our moldings and take time out of work. What was suppose to be a one day job turned into five. he replied mon and needed a day to figure it out. He brought his personal issues into reason as to why he didnt show up for 4th coat and then told us he fired the first three guys and wanted to send two more guys to fix our issues. I said we already did since it has been a week and we needed to put our stuff back in the room He emailed back and said" he doesnt give refunds but he will fix the issues but I didnt want him too". Doesnt care if customers like the job done. Not recommended!

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