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Business Profile

Transmission

Computech Auto Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has had my car for 4 months to replace the transmission and says every week or so that it’ll be done and it’s still not done. They left a voicemail 2 weeks ago saying it would be done and no one has called about it. I’ve called almost everyday and left voicemails stating I would like an update and to be able to get my car back, and that id like a call back. I have not received a call back and it only goes to voicemail now when I call. A month or two ago they told me they ordered another part for my car but didn’t state what. After that they stated they need another transmission to finish the job because the first didn’t work. I would like my car fixed and back.

  • Initial Complaint

    Date:03/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my 2016 *** **** in for a repair/replacement if the transfer case with the provided part. It has been sitting untouched in the shop on a lift for over 2 months. It was towed to the shop a couple days before Christmas December 2022. I have unsuccessfully tried to get the repair completed and each day he gives me excuses and tells me that it will be done "By the end of the day". I have waited nearly 3 months for a job that takes a few hours and it is taken apart on a lift so I cannot even get it to another repair shop. I need my car and his business needs to be held accountable for this. The Owners name is William. The lift that my vehicle is on has caused damaged to the side skirt as you can see in the photos as well. I am so very frustrated and need help asap.

Computech Auto Centers is NOT a BBB Accredited Business.

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