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Business Profile

Fuel Oil

Bemer Petroleum Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel Oil.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am attempting to switch propane companies and I need to purchase the equipment that I have leased from them. I have called twice and emailed twice over a 4 week period and have not received a response.
    This is a simple request that should be located in my file and it has not been provided to me. There are many other issues that the company has had with incorrect billing and not delivering propane in a timely manor.

    Business Response

    Date: 06/03/2025

    Resolved.

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested removal of company owned propane tank in Sept of 2021, not removed.
    Requested removal of same propane tank in August of 2022, not removed.
    Requested removal of same propane tank August of 2023. The tank still has not been removed and weekly calls for a status update are not being returned. This tank is owned by ******.

    Business Response

    Date: 10/26/2023

    This tank has been removed .

    Customer Answer

    Date: 11/03/2023

    Issue has been resolved.

    thank you for your assistance.

     

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a Bemer Petroleum customer since approximately July, 2016. Account #******. During that time, I have paid for all products and services on time. In March, 2023 I switched my propane service from Bemer to ******* *******. ******* sent a letter of disconnect to Bemer advising that the Bemer propane tank should be removed. The letter was received by Bemer on March 24, 2023. I was advised by ******* that it normally takes approximately 2 weeks for the old tank to be picked up.

    On April 6, 2023 I began to follow up with Bemer to find out when the tank would be removed. At that time and at subsequent times I spoke to Robin and left numerous voicemails for her supervisor, Bruce. I never received any callbacks from Bruce. I want to point out that Robin was very helpful, and that my complaint is not with her. It is with Bruce who failed to return phone calls, and advise when my tank would be removed, and ultimately removal of the tank.

    Please refer to the attached document which provides a timeline of dates and activities.

    Customer Answer

    Date: 04/24/2023

    Good Morning

     

    I just wanted to let you know that this complaint was resolved Thursday afternoon.

     

    Thanks for your help.

  • Initial Complaint

    Date:01/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 1, 2022 Bemer was notified via telephone that their equipment was removed and replaced with a new company’s propane tanks (2). There were told before that I was canceling my service do to a doubling in price in propane. The said to let them know when and the levels of propane in each tank that I would be refunded for and equipment fee. Now 3 months later, called and they continue to state they have no ETA for removal nor my refund. The employee said I could contact the fire department for assistance but I declined and stated it’s their responsibility not mine to remove the tanks because they are a fire hazard with regular trees falling on my property.

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i started a request to pick 2 rented propane tanks from my property at ** ****** **** ******* ** ***** . Called and emailed every 2 weeks . With one response from Marybeth W***** . Then phone calls left on voicemail or they pick up and say its up to the boss. Then in mid July they picked up the tanks no phonecall not sure of exact date , Called and emailed every 2 weeks with same reponse the boss takes care of it . No phonecals or emails back no response . Both 110 gallon tanks were 75 percent full , Just want my refund for the propane and my prepaid rental for the tanks . Before they picked up the tanks they tried filling them up Im on automatic . No rsponse no phonecall no communication . thanks

Bemer Petroleum Corporation is NOT a BBB Accredited Business.

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