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Business Profile

Home Improvement

Alan Soucy Home Improvement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Alan was hired to build a vestibule. The workers were very professional. My issues are with Alan (owner) and S. T***** (unknown title). Since project was 'completed' in January, Alan has not returned or answered any calls , sends me directly to voice mail. I learned in January that the required permit was never obtained despite Al insistihg he had it all under control. I am not asking any financial return. All I ask is that the promised outstanding lsuues be resolved by end of April. The town will not give a final inspection because Al did not follow the required process - Al told me he did not have to because the project was to small - wrong. Remaining issues: 1. Repair lawn damaged by dumbster 2. Fix raiings 3. Change screws on awning 4. A formal apology regardihg his lack of communication / his miscommunication would be greatly appreciated.

  • Initial Complaint

    Date:10/05/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 25, 2023, my husband and I hired Alan Soucy Home Improvement to install ceiling sheet rock over our plaster ceiling to include seaming, taping and painting, power wash the house and garage which is separate from the house, and repair popped nails in the roof. I gave him a check in the amount of $1,445. We were told the ceiling installation would be completed in a 5 day work span. On August 25, Alan Soucy wrote up a second contract to replace 2 boot stacks on the roof and to repair the left front center of my roof with new asphalt shingles as it is leaking. I gave him an additional check of $1,440.
    My husband of 50 years this past January suddenly passed away on August 5. I have been trying to cope with my loss and deal with Alan Soucy, the contractor my husband and I hired. He is not returning my phone calls and is not completing the work of power washing my house and leaky roof repairs. The ceiling board installation left damaged wood floors, hanging sheet rock and screws protruding. There is one man who works for Alan Soucy and he has been going out of his way to work on the ceiling on the weekends, mainly repairing the damage the 2 installers did. Attached is a detailed list of all the damage and the interaction and lack of communication.
    The list describes the poor workmanship, lack of respect for personal property, the damage that was done to my floors, rudeness from the General Manager in getting estimates to repair the scratched floors caused by his installers, promises of finishing the contracted and paid for work but not completing it, not returning my phone calls and much more. I’ll be glad to answer any questions you may have.

Alan Soucy Home Improvement is NOT a BBB Accredited Business.

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