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Business Profile

Screen Printing

Ten Three Graphics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date 12/1/23. Order confirmed #*****. Still have no received product. Have contacted company twice with no response.

    Business Response

    Date: 01/04/2024

    The customer failed to recognize that this particular tee was in a pre-order status and would not be shipped until after the pre-order period had expired on December 18th and the tees were then printed.  **** Please see attached clip from web page explaining in bold red letters that the tee was a pre-order and would not be shipped until after the pre-order period ended.  

    The customer had emailed us on December 17th which leads me to believe that she missed the description on our web-page stating that the tees were in a pre-order status until December 18th.  We are a small family company and were busy with the last minute Christmas rush and although I tried to answer all the emails that week, I unknowingly missed her email.  She then emailed us again on December 23rd, the Saturday before Christmas, threatening to go to BBB, which obviously, she did.  Again, we are a very small family operation and I apologize that I missed her first email and was preparing for Christmas on the 23rd, but frankly the week before Christmas is very busy for most in retail, and I feel it's a little unjust to get upset if the email sent the week before Christmas hadn't been answered right away, especially for a small mom & pop operation.  I responded to her email on December 26th with absolutely no response back from *********. In fact, I tried to call her personally, but got her voice mail, so I responded to her email and explained that the tees were pre-order, clearly marked on our web page, and that they would be printed that week.  Again, no response from *********. Since, that time, as promised, the tees have been printed and *********'s tee was shipped and received according to the ****.

Ten Three Graphics LLC is NOT a BBB Accredited Business.

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