We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Shades

Connecticut Shade & Blind

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Shades.

Complaints

This profile includes complaints for Connecticut Shade & Blind's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Connecticut Shade & Blind has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had numerous issues with this business . I stated up front that I was looking for a sewing machine to specifically sew rope baskets and heavy blankets and quilts. They assured me the machine I bought would handle this type of work, The machine malfunctions when I sew these items. It is not a strong enough to handle heavy work. I was told by several technicians the machine is not the correct machine to sew these items. It stresses the machine and sends a signal to the computer which shuts down the machine. It has been in and out of their shop. I was told by a professional who has worked on this brand of machine for 25 years that “ they sold you the wrong machine for what your trying to sew “.
      Today I went to pick up my machine and they wanted to charge me more money $287 for service and cleaning the machine. I explained it is 6 months old and I never authorized them to service it nor did they call me about service and I can clean it myself. They refused to let me take my machine home and I refused payment. I have put enough money into the machine at this point. I ended up paying the amount just to get it in my possession.
      This would never have happened if they returned the machine from the start and returned the $4,500 which is what I purchased it for.
      Therefore I am filling this complaint in hope that you can help me come to a resolution with this business.

    • Initial Complaint

      Date:11/15/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called and ordered a product on August 23, 2022. The order includes 2 items totaling $18.07. I called 1 month later and they said "the part was not in." To date, November 15, 2022 I had not received any contact of purchase pickup. I have now called and they say "Your product is in." 4 Months of waiting and no communication from this business is not acceptable. The equipment that I needed that part for has been sold. I have promised the buyer that the part will be mailed to them. I want a refund on the price of the needles immediately!

    Connecticut Shade & Blind is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.