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Business Profile

Tobacco Store

Elite Smoke Shop LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Complaints

This profile includes complaints for Elite Smoke Shop LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elite Smoke Shop LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/18/24 my vape pen stopped working, I have been to this store several times in the past to buy vape pens. I asked the employee did he have any more **** pens and he stated no. He suggested another pen for me. I purchased it and took it to the car and it didn't work. I brought it back into the store and told the same employee. He then played with the pen for about ten minutes and couldn't get it to work, so he offered me another pen. I had the pen for less than a week and the pen stopped charging.
      Since the pen wouldn't charge, I took it back to the store on 12/28/24 after the holiday, the man immediately asked me did I charge the pen at home and I said yes. He then told me he couldn't take the pen back. I was very upset at this response because it is the second pen I purchased in a week that hasn't worked. I asked for his name , and he refused to give it to me. I told him I have been to several smoke shops in our community and have had pens not work in less than a week, and I have always been offered another pen. He then asked for the pen, and he began to charge it from behind the counter. It didn't work for him either. He handed me back the pen and told me there was nothing he could do for me.
      He was very dismissive and had a "I don't care attitude." The hostility I received from him was intolerable. I told him I don't know if I would shop here again because you all have a lot of defect products. His response "that's your problem."
      I shop local to support my community. It is disheartened that a business can take advantage of it's neighbors.

    Elite Smoke Shop LLC is NOT a BBB Accredited Business.

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