Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2022, my cell phone company advised me that my phone was obsolete. Finally in August 2022, I replaced the old phone with a new phone. I kept my previous cell phone number to use on my new phone. After this I tried to access my Interactive Brokers account online, as I had done previously using my previous cell phone and with the same cell phone number. The system would not accept my password but required a second authentication number. This was provided as a "security code card" from the online broker. They told me I could easily renew the "security code card" after 21 days. After the 21 days was up, they advised me that I needed to download an Android app on my cell phone in order to get the security codes sent to my cell phone. They then told me that the "security code card" is only for the 21 day period and is not easy to renew. Previously they had told me the security code card could be re-generated anytime I needed it. This policy seems to have changed. Meanwhile I have extreme difficulty getting my cell phone to work because the app will not open without a security code which I cannot figure out how to access for that cell phone. THIS REALLY ANGERS ME. I have a password, then they demand a security code in addition to password, then they require a software app downloaded onto my cell phone and the cell phone requires a security code in order to open the app which I already downloaded. MEANWHILE I HAVE NO ACCESS TO MY BROKERAGE ACCOUNT and presently have no way to get my cell phone to use the downloaded app. This is infuriating. I am seriously thinking of transferring to a different brokerage, but of course that will be impossible until I can comply with their ridiculous crappy system.

  Business Response

  Date: 10/13/2022

  Dear Mr. ******
  
  Interactive Brokers (“IBKR”) received your correspondence to the Better Business Bureau (“BBB”), submitted on October 5, 2022 regarding logging-in. Therein, you indicate that you have a password, are required to submit a security code and download a software app. You are not able to log-in. Upon receipt of your correspondence, the IBKR Complaints Department reviewed the facts and circumstances surrounding your complaint and provides the following response.
  
  IBKR’s Security Login System provides customers a two-factor authentication prior to accessing their account, which includes the customer’s password/user id combination and IB Key, a mobile application to verify your identity. The app is downloaded and free of cost. Using the app adds an important second layer of security to your account. If an individual were to obtain your user name and password, they would not be able to access your account without physical possession of your mobile phone.
  
  If you are unable to use the IB Key, IBKR offers a temporary security code card that is valid for 21 days. Additionally, you can telephone customer service for a temporary code. On October 12, 2022 IBKR customer service telephoned you and provided you with a temporary code. You indicated that you would activate the IB Key later that day.   
  
  Based on the above, it appears that IBKR's actions with respect to your account activity were in accordance with IBKR's standard policies and procedures.
  
  Regards,
  Ayana
  Interactive Brokers

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is "something" wrong with my Interactive Brokers account and "they" have refused for almost 12 months to tell me what. Like other's IBKR will not let me deposit funds nor withdraw funds. This has resulted in me losing over 80% of a given position. The deposit feature says "review by compliance." I reached out to IBKR by phone and the secure messaging portal several times. I was told to provide my ID and proof of address (dated within last 12 months and same as opening address). I did so. IBKR never got backed to me until I followed up. Then they told me that would not accept my unexpired "state" drivers license. So I inquired again, and resent my documents requested. The second time they did not want to accept the proof of address which included an unrelated letter IBKR sent me. Fast forward months later. IBKR's new excuse was they did not approve of my home number that I had for more than 10 years because it was a VOIP. Keep in mind, this is the number used to open the account, and the official number used with all banks, creditors and the federal government. Since IBKR didn't want to let me deposit money, I opted to withdraw my money. Like others I got the message to call and confirm the withdrawal. I was told that someone would get back to me in a few days. No one did. So I called back up and I got asked to disclose my security question answers to the rep. Instead of wire transferring my money I got asked invasive questions like "WHERE ARE YOU NOW and DO YOU STILL LIVE THERE?" Again I waited for the transfer and nothing. So I reached out via the portal and it was suggested that I provide my bank statement from the original deposit. I did. No one got back to me. The account was still restricted to no deposits AND they did not transfer my funds to the bank. This complaint was originally about $1600. Then it became $1035 and now it's for about $940. Despite providing all docs and changing my number, IBKR still won't respect me and provide a response

  Business Response

  Date: 10/20/2022

  Dear Ms. *******

  Interactive Brokers (“IBKR”) received your correspondence to the Better Business Bureau (“BBB”) on September 28, 2022 regarding the restrictions on your account. Upon receipt of your correspondence, the IBKR Complaints Department reviewed the facts and circumstances surrounding your complaint and provides the following response.

  
  IBKR is an online broker dedicated to providing institutional and professional traders with direct access trade execution and clearing services for a variety of investments worldwide. As you are aware, broker-dealers are highly regulated entities and as such are required to comply with local regulations. The documentation previously provided was not sufficient and your account is restricted for deposits and withdrawals. The account will remain restricted until positive identification can be made.

  
  Based on the above, it appears that IBKR's actions with respect to your account activity were in accordance with IBKR's standard policies and procedures.

  
  Regards,
  Ayana
  Interactive Brokers

• Initial Complaint

  Date:08/26/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an Interactive Brokers "IBKR Lite" account ( # ********) several years ago. I have also maintained IBKR or IBKR-cleared accounts in the past without incident. Recently, I decided to experiment with the IBKR platform by upgrading this account to "IBKR Pro", and transferring a moderate amount of funds (August 1st 2022 - $12000 incoming domestic wire transfer) from another brokerage firm/institution to re-acclimate myself to Interactive Brokers' trading system. On approximately August 22 / 23, 2022, when attempting to link an external bank account, in order to deposit enough funds to bring the account balance up to above $25000 for day trading purposes, I had to go through IBKR's Plaid API integration several times, it error'ed out and involuntarily logged me out of the website several times. This unexpected flurry of activity ultimately caused my external financial institution to block the eventual ACH debit ($14000), and it was returned unpaid to IBKR. Thereafter, on approximately August 24th, 2022, without any communications or written notice provided, I determined while exploring the "Accounts Management" web portal that a restriction had been placed on my Interactive Brokers account. This restriction ("Compliance review") by its own language purported only to limit additional deposits from being accepted or received in my account, but made no mention of any other limitation (funds withdrawal, opening new positions, etc). However, it appears in fact that the restriction imposed is a comprehensive one, preventing most of the basic functions from being performed. This restriction appeared to have occurred whole or in substantial part, due to my request to upgrade another IBKR-cleared account from Cash to Margin status, or the rejected ACH deposit that was caused (in my humble view, at least) by IBKR's parti**** bug-ridden API feed integration. As a result, I have no trading facilities nor access to the ~ $12,620.57 on deposit with IBKR at present.

  Customer Answer

  Date: 09/02/2022

  Hello,

   

  I wish to Cancel/Close Out the following Complaint ID: ******** as RESOLVED.

   

  Sincerely,

   

  ******* ********

• Initial Complaint

  Date:07/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father opened an account with sticks for me when I was underage with a company that was purchased by IBKR. Now that I am of age we have been trying to transfer assets to my sole account bower we have had the run around from the company. There is always another form or issue after I submitted what the requested previously after not hearing from them for multiple days at a time. Customer service has not been helpful with the process at any step and one member of the company doesn’t seem to know what another needs. This process was started in early May and we were told a simple form along with identity verification and verbal confirmation would get the process along. Now we have to resubmit even more forms and more forms of identification. If this was the case we should’ve been informed months ago. My father and I simply want to access our own assets and cannot at this time.

  Business Response

  Date: 07/21/2022

  Dear Mr. ********
  
  Interactive Brokers LLC (“IBKR”) is responding to your correspondence to the Better Business Bureau (“BBB”), submitted on July 9, 2022.  In the correspondence you state that you have been unable to transfer stocks from your father’s account to your own.  Upon receipt of your correspondence, the IBKR Complaints Department reviewed the facts and circumstances surrounding your complaint and provides the following response.
  
  In December 2020 ***** notified ***** ******** that the account would be transferred to IBKR. ***** made this notification with a negative consent letter informing him of the impending transfer as well as providing options should he have preferred to close the account or transfer it to a different broker. On January 14, 2021 the assets were transferred to IBKR.  
  
  IBKR is an online broker dedicated to providing institutional and professional traders with direct access trade execution and clearing services for a variety of investments worldwide. As you are aware, broker-dealers are highly regulated entities and as such are required to comply with local regulations.
  
  On May 19, 2022 you contacted IBKR by a web ticket stating your father bought a position in ****** when you were under 18 and now that you are 24 you would like to transfer the position to your own account. IBKR responded and indicated that 1. A Manual Transfer is subject to review and approval. 2. After the initial review is completed, you will be required to submit additional items. 3. Once all required documentation has been returned, the transfer typically takes 2 to 3 weeks for the approval and processing. Over the next weeks there was communication between you and IBKR during which documents were provided and verbal verifications performed. On July 19, 2022 the transfer was completed.
  
  Based on the above, it appears that IBKR's actions with respect to your account activity were in accordance with IBKR's standard policies and procedures.
  
  Regards,
  Ayana
  Interactive Brokers
  
  
  
  

  Customer Answer

  Date: 07/21/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary: Unable to exit trade asking for refund of correct Fills that weren't executed. ********* 2022/01/27 21:49:21 On January 26, 2022 your platform would not allow me to exit 20 **** JAN 28'22 310 calls from 935 AM all the way through 1030 AM where I had to leave my desk to go to work. Not being able to exit this trade in the morning during my multiple attempts ended up costing me from a fill price of 3.00 all the way dwindled down to an exit time the follow morning on January 27, 2022 of 0.68. I'm asking for a refund of the difference of fills which would equate to 4,640.00 Dollars. I have an entire video of the entire session of me attempting to exit these trades all morning which I can provide. During this outage I attempted to call IB at 9:41 AM where I was placed on hold for 20 minutes before my call got dropped. I tried calling again on my way to work at 10:33 AM and was placed on hold for 23 minutes and got dropped. During this time of orders not going through I attempted to close orders 20 plus times at market and limit orders. I restarted my computer, restarted IB application multiple times, Even went as far as unplugging router and internet and plugging back in. This complaint ticket was filed with IBKR on January 27th 2022 1 day after the incident. I was unable to get them on the phone due to congestion from their server being down. I didn't receive a response for this ticket until July 5th 2022 where I was denied a refund with their main argument stating that I didn't contact customer support soon enough. This was a system wide outage and have multiple other individuals who I know received a refund on this day. I feel that they are picking and choosing who to refund. IBKR prides themself on customer service yet it took 5 plus months for a response to an urgent issue.

  Business Response

  Date: 07/13/2022

  **** *** **********
  
  Interactive Brokers LLC (IBKR) is responding to your letter to the Better Business Bureau (BBB) submitted on July 5, 2022.
  We apologize for the delays you have experienced in our investigation.
  
  We are writing to communicate our final response to you in regard to your complaint.
  
  In your correspondence you stated that you were unable to close your position of 20 option contracts of **** 28JAN22 310.0 Calls on January 26, 2022. As such, you are requesting IBKR credit your account 4,640.00 USD for the loss.
  
  IBKR's top priority is to maintain a reliable state of the art trading platform for our customers. IBKR spends a considerable amount of time and resources to ensure a robust trading platform with one of the lowest failure rates offered by electronic trading firms. With that said, IBKR cannot guarantee against system outages from IBKR, an exchange or any internet service provider's technical problems. Because all technical issues cannot be foreseen, they are hard to guard against.
  
  During the review, IBKR will determine whether the customer contacted IBKR and managed risk within a timely manner. According to IBKR’s records, IBKR noted that you were logged on the TWS during the time the market traded through your market order and you did not contact IBKR. IBKR also noted you did NOT manage risk until the next business day after you did not receive your desired trade.
  
  In the future, IBKR asks that you contact IBKR real time (phone or chat) with time sensitive issues, which includes, but is not limited to a problem with an order or trade. A real time assessment provides us with information vital to the correction of any such issues. When you let us know as the issue is occurring, we can look at it and often correct it quickly.
  
  Upon establishing your IBKR account, you agreed to the terms and conditions of the IBKR Client Agreement. IBKR wishes to remind you of Section 40 of the customer agreement, which provides, in part, that the customer accepts the IBKR system "as is". In addition, IBKR wishes to remind you of Section 42, which states that upon signing the agreement the customer has agreed to maintain alternative trading arrangements.
  
  IBKR apologizes for any inconvenience, however, based on the above, it appears that IBKR's actions with respect to your account activity were in accordance with IBKR's standard policies and procedures as set forth on the IBKR website. Therefore, IBKR will not grant your compensation request.
  
  Regards,
  Sandra’
  IBKR Client Services

  Customer Answer

  Date: 07/13/2022

  
  Complaint: ********
  
  I am rejecting this response because: Other individual traders I trade with on a daily basis went through the same down period with interactive brokers and they were refunded. They are picking and choosing to who to refund which is not acceptable
  
  Sincerely,
  
  *** *********

  Business Response

  Date: 07/27/2022

  Dear Mr. *********,
  
  Interactive Brokers LLC (IBKR) is responding to your follow up letter to the Better Business Bureau (BBB) submitted on July 13, 2022.
  Please note IBKR reviews each complaint individually and will not discuss another client’s account.
  
  In our previous correspondence “During the review, IBKR will determine whether the customer contacted IBKR and managed risk within a timely manner.
  
  According to IBKR’s records, IBKR noted that you were logged on the TWS during the time the market traded through your market order and you did not contact IBKR or manage risk in a timely manner. IBKR noted that you manage the risk the following business day.
  
  We have provided a detailed explanation for our reason for denial of your complaint.
  
  Regards,
  Sandra
  IBKR Client Services

  Customer Answer

  Date: 07/27/2022

  
  Complaint: ********
  
  I am rejecting this response because: IKBR is reporting that I did not contact the desk soon enough. Clearly the system was down which was why this his happened in the first place so customer support was jammed up all morning. I was unable to get through the line which was reported in the complaint. I went to work and contacted customer support after. This still doesn’t change the fact that my order was unable to get filled for an entire hour with proof from photos. The time of the call doesn’t change that my orders were not executed. Especially when the time of the call was delayed from customer support end. 
  
  Sincerely,
  
  *** *********

  Business Response

  Date: 08/12/2022

  Dear Mr. Henderson,

   

  Below is the response from Interactive Brokers, please post to the BBB portal.

   

  Thank you,

  Sandra

  IBKR Client Services

   

   

  Dear Mr. *********,

  IBKR received your comments to the BBB dated July 27, 2022.

  In your correspondence you stated that you were unable to get through the phone line to contact IBKR and that you contacted customer support after you returned from work.

  In addition to contacting IBKR via telephone, IBKR offers chat and web ticket.

  In the review IBKR noted that you did not manage your risk in a timely manner. In fact the following day is when you managed your risk and contacted IBKR the following day.

  Upon establishing your IBKR account, you agreed to the terms and conditions of the IBKR Client Agreement. IBKR wishes to remind you of Section 42 which states in part that upon signing the agreement the customer has agreed to maintain alternative trading arrangements. In addition, IBKR wishes to remind you of Section 9, which states in part that if you fail to receive a confirmation of a cancellation or execution, that you will contact IBKR immediately or at the most in the same day.

  As a result, after careful and detail consideration, we regret to inform you that we reject your request for compensation. We appreciate this is not the outcome you were hoping for, and we are sorry you were not satisfied with your experience on this occasion, but we trust we have clearly explained why we have reached this decision.

  Regards,

  Sandra

  IBKR Client Services

• Initial Complaint

  Date:06/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24, Interactive Brokers processed a $10,000 ACH transfer from **** ** ******* as part of the application process for a new account. However, they did not open the new account. When I inquired about returning the initial deposit, IB instructed me to try to have **** ** ******* recall the funds from them (apparently some kind of technical issue at IB made it difficult to deal with on their end, as the money transferred to IB was for an account that was not opened). **** ** ******* communicated to me that they could not recall this particular transaction and I communicated that to Interactive Brokers. After a week had passed IB came back and told me to try with **** ** ******* a second time. That attempt failed as well and **** ** ******* explained again that they cannot recall this transaction. IB then waited another week and told me to try a third time. That attempt failed as well. When I informed IB of this third attempt failing, they stopped responding to my inquiries. This has been going on for a month. I am out of options at this point and I would very much appreciate your help in resolving this. I have email conversations with the the IB customer service department, automated emails from IB saying I need to contact them in reference to a deposit made to a closed account, bank records of the initial transfer and a screenshot of the IB account page that shows the funds were received. Thank you very much.

  Business Response

  Date: 07/12/2022

  Dear Mr. *****
  
  Interactive Brokers LLC (“IBKR”) is responding to your correspondence to the Better Business Bureau (“BBB”), submitted on June 23, 2022. In the correspondence you state IBKR processed a $10,000 deposit by ACH as part of a new account that was not opened. You are requesting your deposit be returned. Upon receipt of your correspondence, the IBKR Complaints Department reviewed the facts and circumstances surrounding your complaint and provides the following response.
  
  In February 2008 your account ******* was opened and you closed it in 2012. In April 2014 you requested your account be reopened and the request was approved. You closed the account again in January 21, 2021. On May 7, 2022 you again requested your account be reopened. On May 23, 2022 an ACH deposit was processed. On May 25, 2022 IBKR informed you that “Thank you for your request to re-open your closed Interactive Brokers account. Unfortunately, due to the length of time that has passed since you initially applied for your account, we are unable to re-open your account. If you wish to have an Interactive Brokers account, you will need to complete a new application, which is available on the home page of our web site”.
  
  IBKR requested that you contact your bank to recall the funds. You indicated that the bank is unable to recall the funds.  On July 11, 2022 IBKR returned the funds to the originating account.
  
  Based on the above, it appears that IBKR's actions with respect to your account activity were in accordance with IBKR's standard policies and procedures.
  
  Regards,
  Ayana
  Interactive Brokers

  Customer Answer

  Date: 07/13/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** *****

• Initial Complaint

  Date:06/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint is regarding the shockingly long processing (running months towards a year and still counting) of Interactive Brokers’ correction of the mis-categorization of my investment account. Specifically Interactive Brokers (IB) incorrectly categorized my IRA account ******** as a Traditional IRA, instead of a **** IRA, which had been dictated by the direct IRA rollover check as pays to the order of "INTERACTIVE BROKERS LLC TR **** IRA". As can be seen, the pay-to of the direct rollover check explicitly designated a **** IRA account as the recipient account. A case was opened with IB with “Inquiry #******* - ********” on 10/0*/2021 to address this issue. After numerous messages and phone calls, IB finally acknowledged this issue in the 3/24/2022 response: "After a thorough investigation, both the misunderstanding and necessary correction are evident. As a result, we are working to correct the issue. Your 27,*07.7 USD deposit was intended account for the **** IRA, not your Traditional IRA. An update will be provided soon." But 2 months passed since then, there had been absolutely no responses regardless of my numerous follow-up phone calls and messages. Not until I filed a complaint within IB on 5/22/2022, did they respond on 5/26/2022 that “Thank you for your continued patience with your open case. An update is overdue...I am working to get this fixed”. As of today 6/1*/2022, another month will soon pass without any further response from IB. It has been over eight (8) months with no resolution since the case was opened with IB on 10/0*/2021, even though the solution of this case is quite simple for IB: 1) re-characterize the receiving account as a **** IRA, 2) fix the ***** of the receiving account for tax year 2021 (to be complete, for tax year 2020 as well).

  Business Response

  Date: 07/25/2022

  Dear *** ***
  
  Interactive Brokers LLC (IBKR) is responding to your letter to letter to the Better Business Bureau submitted on June 1*, 2022.
  
  In your correspondence you stated that IBKR mis-categorized your **** Rollover IRA check into your Traditional Rollover IRA and that you have received poor customer service when trying to have the funds categorized as a **** IRA rollover. As such you are requesting IBKR to provide a corrected 10**R showing the funds were a rollover.
  
  IBKR would like to apologize for your unsatisfactory experience.  IBKR strives to provide excellent customer service.  Please accept our apologies if, in this instance, our service level did not meet your expectations.
  
  Interactive Brokers is an exclusively online broker that provides trade execution and clearing services to public around the world. Interactive Brokers does not employ any human advisors or brokers who managed client accounts. All trading in an IBKR customer account is self-directed by the client. Interactive Broker’s customer service personnel are specifically prohibited from providing any investment or trading or tax advice to customers.
  
  A review of your account activity indicates that on February 17, 2020, an application to open a Traditional Rollover IRA was submitted from your Client Portal. On February 18, 2020, your account Uxxxx013 was opened.
  
  On March *, 2020, IBKR received a **** Rollover IRA check for deposit into account Uxxxx013. IBKR deposited the funds into the account. IBKR noted that you did not have a **** IRA account at IBKR.
  
  On October *, 2021, you contacted IBKR via web ticket, explaining the **** Rollover IRA funds were deposited into your Traditional IRA.
  
  On October 26, 2021, IBKR responded to your web ticket explaining that you would need to open a **** IRA account at IBKR.
  
  On October 27, 2021, an application to open a **** IRA was submitted from your Client Portal. On the same day account Uxxxx*58 **** IRA was opened.
  
  On November 1*, 2021, a **** Conversion was submitted from your Client Portal.
  
  On November 22, 2021, the conversion was completed and your assets were transferred from account Uxxxx013 to account Uxxxx*58.
  
  On July 12, 2022, IBKR sent you a corrected 10**R and 54*8 tax documents for account Uxxxx013 and a corrected 54*8 tax document for account Uxxxx*58 via the Message Center and that you have confirmed that you have received the tax documents. IBKR also provided the corrected tax documents to the IRS.
  At IBKR, we are committed to providing all of our customers with, the highest level of service, the lowest possible trading costs, and the best trading technology available.
  
  IBKR apologizes for the inconvenience and thanks you for your business.
  
  Regards,
  Sandra
  IBKR Client Services