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Business Profile

Investment Management

North Castle Partners, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/10/2023

    ****** ******** ******** ** is owned by North Castle Partners* ** ******* ******** ***. and operated by Vince Julien, ***** ***** **** ********* *** **** *******

    My daughter’s membership was canceled on 1/17/2023, and we paid to cancel the membership early. ****** has since been attempting to charge our account $308 every day even though the membership is cancelled. I just spoke with Trevor at the ******* location who informed me that ****** does not call customers back. We would need to drive 3 hours to their location and hope to get an appointment with Matt to discuss the issue. We could also email ******************** to let him know our complaint. Trevor refused to take down my name or number, and he would not tell me Matt’s last name so that I could ask for him specifically by phone. We have emailed repeatedly and had to contact the bank to block debits from ******. This place is a nightmare.

    ****** ******* said the first month was free then charged my daughter $30. When she went in to work out, a “personal trainer” offered to make a plan for her and didn’t say anything about the cost. Then after she had her “sign that this was her plan,” she told her she would be charged $300 EVERY TWO WEEKS. My daughter said she can’t do it, but they charged her anyway. When the charge went through, she called, and the management said they couldn’t help her over the phone.

    The corporate number for ****** ******* is out of order or no longer in service.

North Castle Partners, L.L.C. is NOT a BBB Accredited Business.

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