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Business Profile

Jewelry Stores

Betteridge Jewelers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Date of transaction: Nov. 29, 2024
    -Purchase: Ladies watch. Chose this jewelers out of many options. The word BETTERIDGE was across the top of the website.
    -Upon examination at my daughter's birthday - back of watch is scratched by a fine tipped tool, and smeared with adhesive from a sticker that was stuck on very immovably. 2 additional fine gauges and a slightly deeper scratch. These will not show on the front but it does not look like a new watch.
    -Representative today from the business checked with someone there - they will not take it back since it was shipped on 11/29. Even though the back is marred. They said it is not marred - it is only handled by gloved individuals and inspected twice before shipment. I respectfully do not believe it was carefully inspected
    - This is their fault to send this flawed item to a customer. I should not be cleaning watches or taking photographs (which they also stated people have to submit). It is ridiculous - we have done nothing wrong.
    -Also, they said they will not take it back because it is outside a window - we intended to keep it - however the watch was wrapped for the birthday and only opened last night. Of course we expected it to be in fine condition
    -Also, I thought I was dealing with Betteridge -I chose this vendor out of many for that reason -
    - I received no confirmation of the sale to my email- that is unprofessional and has never happened to me before.
    -The top of my package insert says Betteridge
    -The person I dealt today must have been from ******* ** ***********. The customer service demeanor was not like what I received from Betteridge. Maybe they are linked.
    -My credit card invoice says ******* ** ***********
    -I looked ******* ** *********** up online and they do sell "pre-owned" watches. That must be what I have.
    -I felt terrible, my daughter and I went shopping for a new watch for her. I need help to make this right, we should not have to pay for this

    Business Response

    Date: 12/31/2024

    Dear ****** *******, 

    Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and disappointment caused.


    We would like to clarify, ******* ** *********** is our parent company, and we are an authorized ****** dealer. Rest assured, the products come directly from the manufacturer, and we did not sell you a pre-owned timepiece.
    All our items are inspected before shipment to ensure they meet our quality standards, but we understand your concerns and would like to address them appropriately.

    To assist you further, we kindly request that you provide us with pictures of the watch, particularly the areas with scratches and adhesive residue. This will help us better understand the condition of the item and take the necessary steps to resolve the issue.


    We appreciate your patience and cooperation in this matter.


    Thank you for bringing this to our attention.


    Sincerely,
    Betteridge Client Service 

    Customer Answer

    Date: 01/09/2025

    I have not been able to reply as I have had a bad case of the flu.  I saw the message from the company but was not well enough to take the picture this employee of Betteridge requested.  I will return the watch to Betteridge at my own expense in care of their manager, as soon as I am better, and if he/she thinks it is to their standards they can let me know that.  Thank you for your kind assistance, and best wishes.  ****** ******

  • Initial Complaint

    Date:12/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since I don’t live in ********* I asked a friend to take my watch to a store that represent my watch brand. She did it on June 14th. All I have asked to be done was a battery change, I called Sharon H***** and told her so.
    They are charging me $745.00 for a battery change! I tried to reason with them and was impossible. They says that’s the standard price for the service. I have a email from Djana K****, who works there saying this service costs $55.00. I also contacted their representative in ** who also confirmed that the amount charged is $50.00. Online ***** ******** also confirm the same price.
    The manager of the store refuses to return my watch unless I pay $ 745.00. I live out of the country now and don’t know what else I can do.

    Business Response

    Date: 12/24/2024

    These are the fees that we charge as a doorway for *****. It is on
    their documentation that they provide to us to provide to clients, and was
    provided for you at intake. We have not tried to hide or conceal anything from
    you. We are complying with instructions ***** has given us on servicing
    clients. We take these instructions very seriously. We are following protocols
    they have instructed us on and we have informed you the entire time. You accepted by signing the service and therefore accepted the fee. Please see the immediate intake form that was signed by the client.  

    Customer Answer

    Date: 01/02/2025

    Dear Sir,
    Unfortunately I can not agree with their response. I have provided proof that *****’s policy is not what they are alleging. I attached emails from other stores stating differently.
    Thank you,
    *****

Betteridge Jewelers is NOT a BBB Accredited Business.

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