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Business Profile

Pharmacy

Greenwich Pharmacy, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 19, 2023, I ordered medication from Greenwich Pharmacy, *** ********* ***** ********** ** ***** (telephone ###-###-####). The pharmacy filled the prescription for me and mailed it to my home in *************. I was told that the cost of the med was $500, but the receipt I received with the med, and my credit card bill was $632.50.

    I only noticed this discrepancy about a month ago when I was adding up my 2023 medical expenses for tax purposes. I have been corresponding with the pharmacist for a month now to try to find out what sort of mistake has been made, and he repeatedly states that he "will look into it."

    When I ordered the med by phone, there was no mention of a shipping charge or "overnighting". Even if there were and the pharmacist simply failed to mention it, the charge could not amount to over $100. I did not make any other purchases from the store.

    In sum, my credit card charge is $100 more than the receipt from Greenwich Pharmacy states. I can provide the email thread of correspondence between me and the pharmacist over the past month. I was remiss for not noticing the issue before now, and it is too late to file a dispute with my credit card company. I do not know if the pharmacy is charging me for postage, if a simple mistake has been made, or if there is fraud involved. I cannot get a response from the pharmcy. I am seeking a refund of $100 and hoping that the BBB can help.

    Customer Answer

    Date: 03/20/2024

    The subject line of the email that you just sent to me this afternoon (3/20/24) states that my complaint had been sent to the business I made my complaint to.  They responded about two hours later with a reimbursement of $100 to my credit card account.  Was that the result of your notice to them?  If so, I thank you very much!

    Best regards,

    ***** ******

Greenwich Pharmacy, LLC is NOT a BBB Accredited Business.

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