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Business Profile

Real Estate

Exceed Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this program about ten years ago. I received checks totaling $400. I am thinking of selling my home in the near future, and have been trying to get ahold of Exceed for quite some time. The insert I received with my checks stated "You MUST speak with us first BEFORE you reach out to your real estate broker" (see attached). However, the broker I had originally selected does not exist anymore, so this is a problem. When I went to their webpage to search Exceed's broker database, I found that their once functioning website does not exist ("awesome site in the making," pops up, see attached). When I tried to call Exceed, the number rings once, then the line is disconnected. When I go to their FB page, the same number and website are listed. I sent them a PM on FB, but I am not expecting a response. I have not received any correspondence from them for about 8-9 years, electronic or otherwise. I've done my due diligence and have attempted to hold up my end of the bargain. However, it almost makes me feel like they don't want you to be able to get ahold of them so they can then take legal action. The lack of an online presence and inoperative phone number is a huge red flag for me. That being said, I would like to return the $300 incentive I was sent so that I may work with my own realtor and be released from any future obligations. I see this has been a resolution for others who have filed similar complaints. If Exceed is still in business, I hope the company reaches out to me so that we may discuss possible resolutions.

  • Initial Complaint

    Date:10/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this program about ten years ago. I received checks totaling $300 (but did not cash one of the checks for $100). I am thinking of selling my home in the near future, and have been trying to get ahold of Exceed for quite some time. The insert I received with my checks stated "You MUST speak with us first BEFORE you reach out to your real estate broker" (see attached). However, the broker I had originally selected does not exist anymore, so this is a problem. When I went to their webpage to search Exceed's broker database, I found that their once functioning website does not exist ("awesome site in the making," pops up, see attached). When I tried to call Exceed, the number rings once, then the line is disconnected. When I go to their FB page, the same number and website are listed. I sent them a PM on FB, but I am not expecting a response. I have not received any correspondence from them for about 8-9 years, electronic or otherwise.

    I've done my due diligence and have attempted to hold up my end of the bargain. However, it almost makes me feel like they don't want you to be able to get ahold of them so they can then take legal action. The lack of an online presence and inoperative phone number is a huge red flag for me. That being said, I would like to return the $200 incentive I was sent so that I may work with my own realtor and be released from any future obligations. I see this has been a resolution for others who have filed similar complaints.

    If Exceed is still in business, I hope the company reaches out to me so that we may discuss possible resolutions. Thank you.

    Business Response

    Date: 11/01/2023

    We apologize for any inconvenience. We accept the request to return our $200 and upon receipt we accept you being released from the agreement. Please send the check Exceed LLC to ** *** **** ********** ** ****** Thank you.

Exceed Inc. is NOT a BBB Accredited Business.

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