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Business Profile

Loan Servicing

Oracle Finance, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

This profile includes complaints for Oracle Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Oracle Finance, LLC has 2 locations, listed below.

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    • Oracle Finance, LLC

      PO Box 779 Groton, CT 06340-0779

    • Oracle Finance, LLC

      345 Gold Star Hwy Ste A Groton, CT 06340-6264

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company failed to remove their illegal device that shuts off vehicles. They were recently sued for this. This device has shut my car off three times since paying my car off in full. The company refused to help me with a tow to their service center to have the device removed costing me in a tow. Also, the first time it happened we replaced the starter thinking that was the issue and it wasn't.

      Business Response

      Date: 08/19/2024

      Hi ********
      We are sorry to hear that you are having problems with your vehicle that has been paid off as of 2020. As we explained to you previously, the unit in your vehicle becomes inactive once paid off. We also explained that we would be happy to remove it for you at the time of payoff in 2020 as well as last week, however, we do not offer towing and are unable to provide that service. After the many interactions on Friday, we have informed you that you are welcome to take your vehicle to any mechanic to have the unit taken out. 

    • Initial Complaint

      Date:06/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was repossesed due to being behind couple weeks of payment. I let them I had the funds to get back on track but instead for me to get the vehicle back I was told I have to come up with the full loan amount to get the car back.

      Business Response

      Date: 06/24/2022

      Mr. ******** is correct, Oracle Finance did repossess the vehicle. However, we did send certified mail before the repossession stating that the consumer had 16 days to bring the account current if he did not do this we would in-fact repossess the vehicle and call full balance on the loan per state law.  At this time Oracle Finance is only allowing written communication with this consumer after numerous verbal attacks on our staff. We have sent final correspondence to this consumer in this matter via mail. 

      Thank you,

      Michael Y***

      Customer Answer

      Date: 06/24/2022


      Complaint: ********

      I am rejecting this response because: I did not receive any mail prior to the repossession. If I was aware of that I would have found a way to come up with the funds to make the account current. I do apologize for my behavior. 

      Sincerely,

      **** ********

    Oracle Finance, LLC is NOT a BBB Accredited Business.

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