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Business Profile

Loan Servicing

Oracle Finance, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

This profile includes complaints for Oracle Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Oracle Finance, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company failed to remove their illegal device that shuts off vehicles. They were recently sued for this. This device has shut my car off three times since paying my car off in full. The company refused to help me with a tow to their service center to have the device removed costing me in a tow. Also, the first time it happened we replaced the starter thinking that was the issue and it wasn't.

      Business Response

      Date: 08/19/2024

      Hi ********
      We are sorry to hear that you are having problems with your vehicle
      that has been paid off as of 2020. As we explained to you previously, the unit
      in your vehicle becomes inactive once paid off. We also explained that we would
      be happy to remove it for you at the time of payoff in 2020 as well as last week,
      however, we do not offer towing and are unable to provide that service. After the
      many interactions on Friday, we have informed you that you are welcome to take
      your vehicle to any mechanic to have the unit taken out. 

    Oracle Finance, LLC is NOT a BBB Accredited Business.

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