We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Oil Changes

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to request a full refund for the oil change service performed on my 2023 ****** ****** ** at your *** ****** location on April 22nd. While I understand that your location may have been understaffed that day, the two-hour wait time was unexpectedly long.

    Following the service, I noticed rattling noises emanating from underneath my vehicle. I returned to your ****** location a couple of days later, at which point your staff replaced some of the splash shield clips in an attempt to resolve the rattling sound. At no point during this visit was any damage to the splash shield mentioned.

    However, there were additional issues with the service. Upon later inspection, we discovered that the cabin air filter housing was not properly re-clipped. My husband had to correct this himself.

    Furthermore, during a recent visit to ****** ******, their service department informed me of damage to my splash shield directly attributable to the service performed at your ****** location on April 22nd. ****** ****** reported that eight additional clips were missing and had to be replaced, with two locations where clips cannot even be reinstalled due to the damage caused by your ****** location. They described the damage as "slight" but indicated that it may necessitate a complete replacement of the splash shield in the future due to the compromised integrity and missing clips.

    These multiple issues – the improperly installed cabin air filter and the damage to the splash shield (discovered by ****** ******) which has led to missing clips and a potential future replacement of the splash shield – are incredibly disappointing and frustrating. I request a full refund for the oil change service.

    Business Response

    Date: 06/05/2025

    Hello, 

    I apologize
    for the inconvenience you experienced after the service at Take 5 and the
    delayed response to your email. The shop that you visited at *** **** **** ** ******* *********** ***** is a Franchise
    location meaning it is privately owned and operated. This shop will handle all
    service failures themselves. I have asked the BBB team to send this complaint to the proper team to address and help come to a resolution with you. 

Take 5 Oil Change is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.