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Business Profile

Bakery

Custom Cakes by Steve DiSorbo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a special Birthday cake for delivery on July 27,2024 from Custome Cakes. They charge me 99.75 plus on delivery gave the guy 20.00 dollars tip for delivering the cake to my home. When we had dinner celebration and cut the cake, we had a chocolate cake with buttercream. I order a whip cream strawberry filling. Called phone number provided on website and spoke to Steve. He stated they must of swiched the cake and I got the wrong order. He says no worries enjoy and I will refund your money. He never refunded the money, and I put a claim on my credit card because we did not enjoy cake and really was not anybody preference to eat. I received a letter from ********** stating he delivered goods in good condition. Not good customer service when you get what you did not order, and they tell you they will reimburse.

    Business Response

    Date: 09/23/2024

    They requested a cake for the same week and I advised that wasn’t able to make the carrot cake that they wanted because I didn’t have the supplies. I emailed with the choices available. Perhaps they weren’t happy with any other cake besides carrot?

    after the cake was delivered I spoke to them and apologized if the flavor wasn’t what they requested and to enjoy the cake that they did receive and I would make it right by providing a refund or a new cake, whichever they preferred.

    I sent the email attached asking them which resolution they wanted either I could refund them, make them a new cake, or give them a credit. After asking this question, I received no response. Instead I received a one star review.

    i sent them the next email that even though I hadn’t heard from them I tried to refund them the money but ****** would not let me. I received no response

    then I got a bbb compliant 

    I wanted to resolve the matter quickly but wasn’t able to because of a problem with ******. Now I don’t know what else to do.

Custom Cakes by Steve DiSorbo is NOT a BBB Accredited Business.

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