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Business Profile

Design

Brooksvale Artisans LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/16/24 I contacted Brooksvale Artisans via ****. After communicating for a few days and dealing with a highly detailed order, Alan J***** gave me his phone number and asked me to call him to work through the details. On 8/22/24 I placed an order for 2 flat files. Alan J***** with Brooksvale Artisans emailed me an invoice with a link to pay a $2000 deposit. I paid for the deposit. Alan said it would take between 4-6 weeks. At the 4 week mark, I emailed Alan (on 9/20/24) to get an update. He said it was being painting and that he would send pictures when it was completed. A couple more weeks went by without hearing anything. I emailed him back on 10/16/24 asking for another update. This time I did not get a response. I started calling him on 10/17 and have been calling every day since. I would still be waiting had my husband and I not started to do our own research. We found on yelp 4 reviews where he did the exact same thing to other people. He has not responded to any correspondence in over 3 weeks. Based on what he did to others and not taking my calls or answering my emails I am now assuming that Alan is a con artist and has scammed me.

Brooksvale Artisans LLC is NOT a BBB Accredited Business.

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