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Business Profile

Educational Consultant

Upgraded LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 29, 2024 I purchased a 40 hour package of college application assistance from UpGraded LLC. The sole owner is Brittany H*******. I used my **** to pay for this. The cost was $4444.

    By the end of May 2024 only 8.5 hours had been used. I had 31.5 hours remaining and the plan (which was approved by Ms. H*******) was for my son to use the remaining hours over the summer of 2024. I reached out to 6/11/24 to schedule an appointment with Ms. H*******, and received no response so I tried to schedule an on-line session which I was unable to do as her sessions were booked through December 2024. My son also reached out and did not receive a response. Ms. H******* finally responded on 6/13/24 and stated she could not work with my son on 6/14/24 as we requested because she was considering terminating our agreement. I was shocked and asked her if we could speak about this, and she declined. Instead, she sent a barrage of text messages where she told me three times that she would gladly refund my balance ($3465).

    6/19/24. I sent her a ***** request for the refund, $3465

    6/19/24 She refunds me $465 as a refund “advance” and states that she will be in touch to explain the “refund process.” I did not hear back from her.

    On 6/28/24 I sent a ***** request for $3000. She did not pay any additional funds. She replied via text that it is difficult to refund money to a credit card and that she will refund me when she has time.

    The bottom line is that I paid for 40 hours of college application assistance, and she was unwilling to provide us with those hours from 6/11/24 onward. On 6/13/24 she offered to refund our money since SHE wasn’t sure if she wanted to work with us anymore. When I requested the refund, she provided a $465 refund and refused to pay the additional $3000 she owes. (I have proof of all of my interactions with her and a receipt for the $4444 that states it expires 7/7/24, even though she put in writing the expiration could be extended.)

Upgraded LLC is NOT a BBB Accredited Business.

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