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Business Profile

Electronic Equipment Repair

uBreakiFix By Asurion

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for uBreakiFix By Asurion's headquarters and its corporate-owned locations. To view all corporate locations, see

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uBreakiFix By Asurion has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    • Initial Complaint

      Date:02/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was quoted in a repair sent the $ they offer free diagnostic service then I was called with no repair done and told it would cost more now to repair the same thing I just paid for and agree to and was lied to them caught them scamming and to find out it's ran by ******* warranty company and the female at ****** *********** tried to tell me I had to pay 60 of it for the technician time and work he did and only sent back 190$ something and lied said it was due to liquid damage when it wasn't but that gets them out of warranty coverage and again instead of refund that was offered they pull it's a cancel which still don't state anything in the policy especially when it says clear as day free diagnostic service and then I'm tokd I have to pay for that. No repair was done on it or started just the diagnostic service only. They tried to pull a serious fast one on me today and are SCAMMING PEOPLE.

    uBreakiFix By Asurion is NOT a BBB Accredited Business.

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