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Business Profile

Hotels

Hamden Clarion Hotel & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec 27,2023-Dec 30,2023.Hotel was not safe,people coming up to your door knocking and hanging in the hallways. arguing, fighting, and very disruptive behavior throughout the stay!Drugs activity.Damages to rooms.

    Business Response

    Date: 01/19/2024

    This guest was in our hotel for 3 days. Never complained till she went to extend her stay for added days. We offered her 4 other rooms shown her and she picked the one she like. she exteded. We only wanted to make her happy. She than later stated she wanted to go back to her orginal room which she stated she had discomfort in. we asked her if she was sure. She stated yes so we moved her back to this room. She complained about the wifi. which we checked and we had 5 bars on it. she complained about other guests. which was not even close to the room she was checked into. Yes we had a disagreement between two guests and that was address where we contacted the police and resolved in 30 mins. which was over 400 feet from her room on the 4th floor while she was on the 3rd. She could have departed if she was not happy here.  She contacted the francise and the booking company to which we toldthem this same statement. Which is if she did not wish to be in the hotel, why did she still stay and not check out.. why extend added nights . Than complain and now since we refuse to refund a full stay complain to the BBB for this. This is a person who just wishes to have things free. to which we will not refund any of the stays she had. thank you for your time in this matter 

  • Initial Complaint

    Date:09/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I must express my disappointment and frustration with my recent stay at Clarion Hotel & Suites from September 22, 2023, to September 25, 2023. I am writing to formally file a complaint regarding the deplorable conditions of my room and the unsatisfactory response to my complaints during my stay. Upon arriving at Clarion Hotel & Suites, I expected a pleasant and comfortable stay based on the establishment's reputation. However, my experience was far from satisfactory. Several issues seriously compromised my visit and left me deeply dissatisfied. Firstly, I was shocked to find that the toilet seat in my room was broken and unusable. This was not only an inconvenience but also a significant hygiene concern. Per the hotel's policies and procedures, I immediately reported this issue to the front desk. Despite my prompt notification, there was no attempt to rectify the problem during my entire stay. Furthermore, the cleanliness of the room was far from acceptable. The comforter on the bed appeared visibly dirty and stained, and the linen on the bed also had noticeable stains. This lack of cleanliness was not only unhygienic but also unsettling. I raised these concerns with the front desk multiple times, yet no action was taken to address them or provide a resolution. Given the extent of the issues I encountered during my stay and the lack of any meaningful response or attempts to rectify them, I am left with no choice but to request a full refund for my stay at Clarion Hotel & Suites. My experience did not meet the reasonable expectations of a clean, comfortable, and adequately maintained room, as one would anticipate from a reputable hotel.

  • Initial Complaint

    Date:08/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 30 had a booking for a suite , which was to include 2 beds as well as a pull out sofa. The hotel then informed us after that the couch had been removed, and that there weren’t any other rooms to stay in because they were oversold. The room itself was dirty and unsafe: uncovered electrical outlets, outlets that were hanging from the wall and visible mold/mildew in the bathroom.I ended up sleeping in my van in the parking lot Raised the concerns with booking And also w/front desk, they said no manager was available but they would call us to make a resolution. We’ve called and emailed with no response. We did leave a review which the owner Acknowledged but still no reply from the business directly.

    Business Response

    Date: 08/11/2022

    The ***** family will receive a 69-dollar particle refund for the stay it will take 3 to 7 business days for the credit card companies to process and banks to credit. Sometimes its shorter or longer. We have looked into the room and seen that the tub was not mold related it was hair dye that stained the tub. We corrected the outlet cover and the painting with be addressed. We do not feel a full refund is warranted being that they have stayed the night and could have departed with a full refund as this option was given or placed in another room to their liking if so desired. We have worked been inspected by the fire marshal for the room and the proper corrections have been made. We wish they would have spoken to a member of the management team prior to leaving, so it could have been resolved with no future issues for them. 

  • Initial Complaint

    Date:05/23/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hotel false advertising pool hot tub ..restaurant lounge, spa.. at the hotel they had none of the amenities and front desk simply replied no we don’t have any of that

    Business Response

    Date: 05/26/2022

    We have been working with he health department to reopen certain areas of our hotel Work out room and the pool/ spa area. These items have been not in place as it has been a health issue with COVID being very active still. We have placed a notice on the websites stating that some amenities are closed due to COVID, as swimming with Mask on is very dangerous or keeping a safe distance. By doing this we have reduced the cost per room to help lesson the Burden for guest at times are rooms are 10 to 50 dollars under the other franchise hotels in the area. We do not see where this should be an issue, We also have it posted in the lobby where guest see this and at that point have a option to check in or not to. We never refused a canceled reservation for the pool or Work out area and refunded in full. The guest does have the right to leave. The guest here in question was told this at check in and had a rate 100 dollars less then 90% of the other rooms for this reservation. She decided to stay knowing this and just said she will complain to the franchise. TO which the franchise responded that we have it posted that not all areas are open and housekeeping is by request. The pool area in question is our to use as anyway we see fit. We are trying to work with several local companies to have it back to running, but until it is does in a safe clean and the Health department signs off on reopening it is to be closed and used as a storage area. 

Hamden Clarion Hotel & Suites is NOT a BBB Accredited Business.

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