Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ***** And ***** ***********

  

  Business Response

  Date: 03/02/2023

  As I explained when you first made phone contact last fall, no one is in our office or near a computer during a winter
  storm event to respond to any email messages. 

  Normally the answering
  service will take phone messages and relay them to me during a winter event, but my phone got lost
  during the beginning of the storm.  It is somewhere in a snowbank.  No messages got through to me on 03/01/2023.  I
  will try looking for it later today after some of the snow melts.
  
  I apologize for not servicing your driveway, but we have no
  signed contract on file.  Did you or your wife send it back to us? 
  
  I will have a driver at the shop this afternoon
  if you want me to send him over to clear.

   

   

  FOLLOW UP .... 03/01/2023 
  

  The driver who was in this afternoon and I went and plowed
  the driveway as well as applied a layer of magic salt to keep the area from
  refreezing tonight.
  
  We are discounting the plowing 50% and no charge for the
  magic salt application.  A savings of $200.00 for the inconvenience.  Regular rates apply for future events for the remainder of this season.
  
  NOTE: I found the email from Nov 9th.  It was
  unopened.  I receive over 100 emails a day during the season and
  unfortunately yours got buried.  I have printed it off the email and
  entered it into our database as well as putting the property on the correct
  plowing list.  You will be done automatically in the future if you want to
  retain the service.
  
  I would suggest that you put plow markers along the lawn
  side to mark where the edge of the lawn meets the driveway.  If we had a
  deep snowfall, plowing would just be a guess on where the actual asphalt
  is.  No need to mark the right side, just the left side.
  
  Let me know what you decide.   …   TED

   

   

  FOLLOW UP From Customer...  03/02/2023

  Thank
  you, Ted.  We will put up the markers. I will follow up with BBB and tell
  them that my concern has been resolved. 
  I
  appreciate your honesty, as well as your integrity.  Yes, we want to be
  added to your list!  
  Thank
  you,
  **** *****