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Business Profile

Used Car Dealers

Northeast Motorcar

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from dealer Auto Sales II Inc on 8/21/2024 for 7400 plus $2000 down payment and I am financing the car $265.78/ Mo. The warranty was 30 days or 1000 miles. The cars had a pin hole in the muffler which was repaired within the month of august. November 10 2024 the car shut down and was towed back to the dealer the dealer stated it was the transmission fluid however after exploring stated “it could be a part in the transmission”. The dealer recommended transmission specialist and stated it “could be a part in the transmission”. I purchased the part at the recommendation of the specialist and dealer and which was non refundable for 1150 however was then told by the specialist it was a bad transmission. When contacting the dealer he did not offer to fix the transmission under any warranty but stated he could get a reduced price on transmission but would still be around $5000 however I am still making payments. The car has not been driven since November 10th 2024 and I am still asked to make payments with no help from the dealer with the transmission. The dealer then stated he could get me into another car and to call the bank. Upon contacting the bank they informed me they would contact the dealer however there has been no support.

Northeast Motorcar is NOT a BBB Accredited Business.

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