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Business Profile

Drone Manufacturers

Aquiline Drones, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drone Manufacturers.

Complaints

This profile includes complaints for Aquiline Drones, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aquiline Drones, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** ***** *****

      :PURCHASED ORDER #**** SUCCESS KIT COMMERICAL DRONE BUSINESS FOR $1,381.49.
      : ** ***** ***** HAS BEEN UNABLE TO ACCESS THE PLATFORM ON CONSISTENT BASESES FOR 2YEARS.
      : THE ISSUES HAS NOT BEEN ADDRESSED NOTIFIED AQUILINE DRONE CAN'T UPLOAD SUBMISSION OF DRONE LICENSE PASSED IN NOVEMBER 2024.
      : TRIED TO CONTACT OWNER REGARDING PLATFORM IS NOT WORKING NO ONE IS RESPONDING TO EMAILS OR PHONE CALLS TO WHY THE PLATFORM IS NOT WORKING.

    • Initial Complaint

      Date:06/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent Barry A******** 8 *** ******* Drones with the understanding that the drones would be exchanged for stock in the company or sold for 1800.00 per unit. Mr. A******** has not address either resolution. I requested Mr. A******** return the drones as he has not given any indication of providing stock in the company or paying for them.

    • Initial Complaint

      Date:11/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for F2F thinking it might be solution to then unemployment as a function of my 14yrs at a regional coming to an end as a result of COVID. As time went on with the program and the promises that were made at the start, were constantly missed, it became apparent that the business was not honoring the original plan. I signed up with 799.00 as I was an early adopter as a rated pilot the cost was reduced. As more and more people started asking questions about refunds, they offered a refund sign up. I put my name on it with the signed agreement. This was last year. Not a single communication from them since, nor any has any looked at the last email sent since I tagged it with a read reply. I have been patient wanting to see if something comes of the refund agreement. I suspect the person dealing with refunds either quit or was fired, as such the email would never get answered. They did setup a email for the refunds but they aren't responding to that either.

      Business Response

      Date: 12/05/2022

      Greetings:  

       

      With regards to the above-referenced matter, the customer (****** ******* has received a full refund which he has confirmed:

      ****** ****** *********************

      To:
      Barry A********

      Mon 12/5/2022 9:20 AM


      Confirmed refund received 

      Get Outlook for Android



      You sent $799.00 to ****** ******




      Sent from account ending in ****



      To *******************



      Your message F2F Refund

      Customer Answer

      Date: 12/05/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:10/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told in March that I would receive a refund for the AD course which did not follow through with its promises of curriculum and jobs offered. I contacted customer service via phone and email to follow up on refund and still have not received it.

    Aquiline Drones, LLC is NOT a BBB Accredited Business.

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